Head, Technology Resilience Strategy

Job ID: 36348

Location: Singapore, SG

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 15 Sept 2025

**Job Summary**

**Strategy**
- Define, develop and embed a comprehensive Technology Resilience Strategy and roadmap for the bank globally
- Drive the Technology Resilience Strategy to enhance the bank’s capabilities in alignment with key market regulatory guidelines, obligations and commitments
- The Technology Resilience Strategy will cover and / or influence the following:

- Data Centre resilience strategy and rationalisation / consolidation approach
- Cloud resiliency
- Network & Infrastructure resiliency
- Data resiliency e.g. immutable data copies, tertiary data copies, data backups
- Technology Resilience testing strategy
- Support prioritised recovery models e.g. IBS, HK CO
- Support governance of the resiliency strategy - Key controls, performance & risk indicators
- Alignment with strategic programmes in Group Resilience and the wider T&O function
- Alignment with the Group Resilience Strategy**Key Responsibilities**

**Business**
- Develop and deploy the Technology Resilience Strategy in alignment with business requirements and test critical technology services end to end [in light of top risks, vulnerabilities & threats]
- Drive structured training and communications to ensure ongoing senior leader awareness and understanding of the Technology Resilience strategy
- Engagement with Group Resilience, Global & In-Country CIOs, Group Operational, Technology and Cyber Risk, Global Head Technology & Operations (SMR responsibility for Operational Resilience), Management Teams of SCB Businesses & Functions, SCB Country CEOs and Country Management Teams and GBS
- Support on related change projects stemming from the Technology Resilience Strategy
- Awareness and understanding of the wider business, economic and market environment in which the group operates
- Develop and drive Technology Resilience programmes / projects to improve in support of the Group Resilience agenda & strategy
- Forge deep relationships with the relevant T&O stakeholders and understand their requirements and constraints. Where applicable factor into the strategic roadmap and provide solutions that adequately address their needs and solve issues and inefficiencies.

**Processes**
- Establish clear alignment across Technology in-line with the Technology Policy
- Support in updating (when required) the Technology Policy, Technology Resilience Management Standards, controls and metrics
- Drive the identification & evaluation of top issues, threats and risks
- Ensure proactive capabilities and plans to prevent realisation of associated issues, threats and risks
- Ensure appropriate plans [response, recovery & contingency] are in place stemming from the Technology Resilience Strategy
- Integrate the adoption and embedment of the strategic technology resilience requirements into the eSDLC - Enterprise Software Delivery Lifecycle

**People & Talent**
- Promotes new thinking and creative solutions to ensure timely and effective delivery of the programme milestones including management of financial and operational risks
- Promotes lean start-up product development mindset and behaviours at scale
- Facilitate on-the-job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice across the Technology Resilience team
- Be a self-starter who can initiate and successfully drive programmes / projects to completion with mínimal management supervision

**Risk Management**
- Responsible for setting the control environment for Technology Resilience across the Business and Functions
- Responsible for defining the minimum standards of controls and metrics which provide first line businesses requirements to manage Technology Resilience risks and work with second line teams to oversee that risk exposure
- Support in the oversight of the annual Risk and Control Self-Assessment by the business and functions in relation to Technology Resilience
- Escalation of potential threats to Technology Resilience to the appropriate NFRC
- Support in the review and challenge of Group and Risk Appetite metrics related to Technology Resilience
- Review and challenge the business implementation of processes and controls as it relates to the Technology Resilience Strategy

**Governance**
- Responsible for ensuring the Technology Resilience framework complies with the operational risk framework, Technology Policy and other group policy or control requirements
- Support with Technology Resilience assurance activities when required as to enable effective oversight of the resiliency of our client service
- Ensure the Bank’s values, standards and code of conduct requirements are integrated into Technology Resilience framework
- Ensure compliance with group policies, standards and local regulatory requirements; recommend additio