Sales Support Representative

5 days ago

West Singapore METALCOOL PTE. LTD. Full time

**Location**
- Singapore, West**Job Type**
- Full Time**Salary**
- $2,100 - $3,100 Per Month**Date Posted**
- 6 hours agoAdditional Details

**Job ID**
- 143111**Job Views**
- 1Roles & Responsibilities

We are Singapore’s preferred metalworking solutions provider, backed by Industry 4.0 and advanced manufacturing technology. Our priority is to provide customized solutions and customer satisfaction with the promise of quality, excellence and professionalism. We are looking for people who can bring that same level of passion and zeal for our mission.

**Job Objectives**

Responsible for assisting to grow the business by completing the sales cycle for as many customers as possible, and increasing customer base.

**Core Responsibilities**
- Answering customer enquiries by preparing and sending quotations, and following up with customers about their order status.
- Managing and growing customer accounts by following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Performing data entry tasks to update CRM system, and maintaining an organized and accessible filing system.
- Following up on payment status for all customers.
- Handling administrative duties for the company and its executives and management teams.

**Key Deliverables**
- Ensuring monthly sales target is met by supporting the sales team in following up and closing the sale.
- Ensuring customer retention rate by providing great customer service.

Tags

sales

support

representative

sales support representative

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