Bloomberg Data, Client Services Team Leader, OTC

At Bloomberg, our products are fuelled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Global Data, we"re responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately.

The Content & Acquisition Business Management (CABM) department is responsible for managing, acquiring, and integrating content and data from exchanges, brokers, sell-side, buy-side, and other types of providers to drive the value of the Bloomberg Terminal and downstream enterprise products. Our Client Service team is responsible for acquiring and managing content which is then made available to our client base. For clients, who use Bloomberg daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the content providers, being able to deliver their content in a place where their clients actively operate, ensures greater market presence and returns on their distribution effort.
**The Role**: We have an exciting opportunity for an individual to join our team as a Team Leader responsible for a team of Technical Account Managers based in Asia. The team plays a vital role in supporting new and existing content partners. You and the team will be handling incoming queries and technical issues, as well as proactively working with our partners to ensure their Pricing content is delivered in an accurate, timely and effective manner. To do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. As the leader of the team you will work closely with other business areas to set company strategy around contributed content and ensure the teams account strategy is aligned with it.
**We'll trust you to**:

- Manage, mentor, develop and challenge a team of experienced Technical Account Managers (TAMs) across multiple offices in Asia
- Create processes and procedures to ensure best-in-class service for our content partners and consumers
- Partner with our Relationship Management teams to help prioritise and deliver Technical Implementations
- Help guide the team to identify opportunities within their accounts to improve our relationships with our content partners
- Set a strategy to recruit, retain, and develop top talent within your team and global counterparts
- Be a strong and dedicated leader who can communicate a clear vision about where the department is heading and how you"re going to get there together
- Act as an advocate for diversity and inclusion through the understanding of Bloomberg's value, truly understanding its importance to our business to achieve

**You'll need to have**:

- 1-4 years of direct or indirect leadership experience (for example leading projects, mentoring people, etc.)
- Minimum 3 years of Technical Account Management or Technical Project Management experience in the financial market, ideally from banks, exchanges or financial technology companies
- Demonstrated experience with OTC Pricing data content
- Demonstrated continuous career growth within an organization
- Demonstrated experience in explaining complex concepts to technical and non-technical stakeholders
- Ability to discuss deep technical concepts and find technical solutions, evaluate trade-offs and devise innovative solutions with the content partners and customers to handle technical queries, improve and deliver quality real-time data
- Experience in setting measurable goals for your team that align with the broader vision of the organization
- Strong project management, writing, presentation & organizational skills
- Shown ability to establish strong credibility to build influential relationships with multiple internal and external clients and stakeholders
- Excellent written and verbal English communication skills, allowing you to accurately communicate business needs and requirements and to advocate on behalf of your team

**We"d love to see**:

- Established external relationships with business and market data contacts within the APAC region
- Familiarity with FIX protocol
- Interest in or experience using data analytical tools to find opportunities for product and content improvements
- Prior experience working as an Account Manager or in Sales

**Does this sound like you?** Apply If we believe that you're a good match, we'll get in touch to let you know the next steps.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pr