Aesthetic Clinic Assistant Manager

**Reports To**:Aesthetic Clinic Director

**Reports**:Aesthetic Clinic Assistant, Beauty Therapists

**Internal Contacts**:Clinic Team, GM of Asia, Area Manager, LCA Support Team

**External Contacts**:Customers, vendors, or suppliers

**Company Overview**

With 14 years of experience, Laser Clinics is a global brand with over 200 clinics across Australia, New Zealand, United Kingdom, Singapore, and Canada. Laser Clinics is the largest non-invasive aesthetic operator in the world. We are also the largest employer for skin therapists globally and we employ over 2,000 Clinic Therapists. We have the largest medical team of cosmetic injectable experts with over 350 medical professionals.

We know our customers are investing to look and feel in their best. At Laser Clinics, our mission is to provide tailored beauty treatments for our customers with their desired results. There is no organization more credentialed to promise truly customized beauty treatments than us. That is also the reason for us to support more men and women around the world every single day. With clinics globally we know our customers to get the best results for them.

We specialized in Laser Hair Removal, Cosmetic Injectables, Body treatments and Skin Treatments. We offer the highest quality treatments at the most affordable prices. Using medical-grade technology and facial analysis techniques, our team of Doctors and Therapists will create a tailored treatment program for each and every customer.

**Primary Objective of the Role**

This position is responsible for the operational management of the clinic. This includes all daily operations, people management, inventory management, facilities management and revenue and other ad-hoc duties as required.

Success will be measured by:

- Maintaining exceptional clinic standards at all times
- Customer satisfaction (measured by the Net Promoter Score ‘NPS’)
- Achieving sales targets
- A high performing workplace culture
- Efficient and productive clinic operations
- Team skills current and up to date and tracked to business requirements

**WHY JOIN US?**

Job Type - Full-time (Permanent)

Basic Salary Range + Sales Commission + Product Sales Commission Pool

Work Schedule
- 5 days per week
- Monday to Saturday (1 Off day based on schedule on weekdays)
- 10am to 8pm
- Sunday is the rest day
- Clinic is closed on Sunday and Public Holidays

Annual Leave Entitlement - 14 days per annum

Other Benefits - Employee Discounts, Medical Benefits and Work Injury Compensate Insurance

Work Location - One location

**Responsibilities - Key Duties**

**Daily Operations**
- Support the Aesthetic Clinic Director In day-to-day operations of the Clinic
- Manage a team of doctors, therapists, clinic assistant
- Drive and record clinic compliance, checks and maintenance
- Identify and rectify clinic performance concerns
- Act as an escalation point for all clinic operations
- Ensure brand and promotion compliance
- Manage adverse actions
- Monitors appointment to ensure adequate customers and sufficient staff
- Ensure medical assistants, aesthetics sales consultants and therapists SMS appointment confirmation
- Ensure customers package record forms are acknowledged on every visit after treatment
- Ensure consent forms are acknowledged by customers and witnessed by staff
- Attend, investigate, follow-up and resolve day to day customers’ issues (feedback, refunds, complaints, etc.)
- Lead, coach and motivate a team of aesthetics consultants, therapists to maximize sales
- Monitor employee performance, sales, customer service, accuracy of invoices, etc.
- Able to use all systems and generate sales reports weekly (and as requested). Required to prepare sales report summary and present to the LC Management Prepare daily, weekly, and monthly reports
- Prepare documentation for authority and ensure all licenses are valid
- Support Aesthetic Clinic Director on any administrative matters

**Treatments**
- Consult with clients regarding treatments, risks, pre and post care
- Support the Doctors and conduct treatments as needed
- Perform treatments whenever required
- Focus on upselling and cross-selling clinics services and products

**Banking and Finance**
- Manage the clinic money - clinic expense management
- Ensure CASH are deposit to bank account on a daily basis
- Prepare bank payment and liaise with Account Team
- Liaise with Aesthetic Clinic Director on all Banking needs

**Facilities Management**
- Responsible for overall housekeeping - Ensure rooms are neat, machines are in order, lightings, sound system, camera, etc. are in working order
- Schedule and manage vendors for the servicing of equipment
- Liaise with landlord on day-to-day matters and escalate issues as necessary

**Inventory Management**
- Replenish, retrieve, and monitor stock levels
- Prepare and submit monthly reports on expiring and expired stocks
- Conduct joint stock take with Aesthetic Clinic Assistant monthly to ensure healthy inventory l