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Head - Ocean Freight, Operations Excellence

2 weeks ago

Singapore DB Schenker Full time

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

The Country Operational and Process Excellence (OPEX) Manager is responsible for the local implementation and execution of all ocean operational excellence initiatives as aligned with regional and global ocean operations including; Operational Governance, Digitalization & Optimization, Support & Training, Implementation (COP), Data Management, Project Management & Deployment.

**Digitalization & Optimization**:

- Deployment of strategic initiatives in the area of process optimization and digitization in country
- Clarify local business requirements, document local processes and standard operating procedures
- Interface with regional digitalization & optimization team to ensure business requirements are translated into technology requirements and that the technology supports the process
- Develop local test plans and training documentation to support technology implementation
- Lead test efforts and interface with user groups to ensure uptake of technology
- Support the roll out of new processes and procedures related to Digitalization & Optimization
- Post project evaluation and documentation of lessons learned

**Project Management + Deployment**:

- Project management for all Operational Excellence projects within the country
- Develop and maintain country project plans to monitor and track progress
- Monitor resources allocated to the project as well as deliverables (time, scope, budget)
- Introduction of change management and project toolkits
- Ensure adherence to global project management framework and standards in the country
- Drive, support and monitor the implementation of organizational and process changes
- Act as escalation point and resolve conflicts
- Conduct business workshops with all other involved stakeholders
- Report and escalate to regional management as needed
- Actively manage stakeholder communication and dependencies in country

**Governance**:

- Drive adherence to Operational SOPs, KPIs and regulatory compliance
- Provide country business processes and requirements to regional governance manager
- Update and communicate country General Ocean Freight SOPs
- Conduct audits in country organization towards compliance with Standard Operating Procedures
- Inform regional governance manager on the changes of country regulatory compliance
- Validate and approve change requests for updates in country level ocean related master data

**Implementation (COP)**:

- Review customer requirements during the opportunity management phase of the tender
- Identify gaps between the customer requirements and the ocean standard operating procedures
- Engage with ocean country management and ocean branches to validate the non-standards processes to ensure proper execution and obtain additional processing & handling costs
- Provide support throughout both the implementation and hypercare phases
- Responsible for introducing customer specific KPIs and ensuring they are understood
- Communicate with various stakeholders during the tender and the implementation phases (sales, tender team, regional and local operations teams )
- Follow corporate guidelines and utilize standardized tools established as part of the corporate Customer On-Boarding Process
- Participate in customer and internal meetings within the COP framework if requested
- Provide guidance for customer specific reporting
- Escalate process deviations/ issues to management if ocean operations do not follow the designed solution
- Participate in customers continuous improvement workshops/ meetings

**Support & Training**:

- Execute continuous improvement program for ocean operations
- Deploy training portfolio established by Regional/ Global Support & Training
- Documentation of country specific training materials
- Set up of Ocean Business Support and Superuser Network in the country
- Deploy and monitor usage of tools to report, log and action operational service issues
- Identify areas where additional training and/or support is required
- Escalation point for business support and issue resolution
- Ensure execution of User Acceptance Testing against releases of core systems and/or new operational tools.

The role requires an individual who has finished apprenticeship and/or studies in the area of logistics with several years of working experience in the freight forwarding business and track record in managing projects successfully.
- Strong analytical and conceptual capabilities
- Attention to details and strong organizational skills
- Experienced in utilising project management methodologies and tools (MS Project)
- Experienced in analysing and documenting diverse business processe