Vp, Problem

6 days ago

Singapore DBS Bank Full time

**The Role**:
This position is for an SRE Problem and Knowledge Management Team Lead within the enabling group, Site Reliability Engineering and Governance (SRE & Governance) department.
This role is expected to strategically lead the conduct of incident retrospective/ problem management operations and in other SRE activities in general which pertains to maintenance management that includes availability, performance, change management, monitoring, capacity planning & also the solutions offered derived from emergency response.
The Team Lead is to make sure that the retrospective activities are orchestrated & carried out effectively while promoting the blameless culture in accordance with the SRE principles.

**Responsibilities**:

- Mentor the team in the seamless facilitation & conduct of root cause analysis (RCA) activities from end to end
- Lead the facilitation for high-severity incidents liaising with top/ senior management and keeping the latter updated
- Prime focal point for presenting in the RCA Forum, Tech Risk Forum and other senior management meetings to report updates on retrospective findings & action plans
- Communicate well with technical & non-technical colleagues
- Work to a high standard with agreed timescales
- Undertake any other tasks or duties that are reasonable & requested by the supervisor or a member of the senior management team.
- Do resource management to ensure problem management activities are carried out in an effective and efficient manner
- Provide available platforms and channels to ensure stakeholders are kept updated on results of retrospectives and RCA activities
- Able to demonstrate authority in the problem management calls.
- Point of contact for assigned incidents of higher severity (from incident retrospective calls all the way up to Management Report (MR) documentation and publishing
- Take accountability for initiatives on the enhancement activities related to SRE as a result of retrospectives
- Collaborates with Engineering Teams within SRE and with LOBs on enabling activities as part of the preventive measures

**Requirements**:

- Minimum 15 years of process improvement/ root cause analysis (RCA) exposure & involvement leading discussions as a problem manager or incident commander, preferably in the Technology & Operations space
- Experience with JIRA, Confluence, Jenkins, Nexus, SonarQube, Bit bucket, S3, Cloud Computing.
- Good exposure to logging & monitoring tools like Dynatrace, Prometheus, Grafana, ELG/ELK
- In depth understanding of Incident & Problem Management functions & activities (i.e. Hardware
- & Software-related incident & problem management)
- Work with stakeholders & command centre in trouble shooting, escalating & solutioning critical site incidents.
- Maintain accurate documentation of incidents including impact details, timelines, steps taken for mitigation/resolution.
- Strong verbal & written communication skills particularly effective documentation skills
- Min 10+ yrs of software development or technical support or operations experience.
- Basic knowledge of Linux, AIX, Solaris and Windows
- Exposure to Enterprise databases e.g Oracle, SQL server, Maria DB, MongoDB & Sybase.
- Essential knowledge & awareness of Public/Private/Hybrid cloud solutions.

  • VP, Problem

    7 days ago

    Singapore DBS Bank Limited Full time $104,000 - $130,878 per year

    The Role: This position is for an SRE Problem and Knowledge Management Team Lead within the enabling group, Site Reliability Engineering and Governance (SRE & Governance) department. This role is expected to strategically lead the conduct of incident retrospective/ problem management operations and in other SRE activities in general which...

  • Vp of Operations

    7 days ago

    Singapore Propseller Full time

    **Summary** - Job title: VP of Operations - Employment type: Full-time - Function: Operations - Industry: Real Estate, Technology, E-commerce - Location: 380 Jalan Besar, #05-09, Singapore 209000 - Workplace type: Hybrid - Visa sponsorship available: Yes - Start date: ASAP **About Propseller** Propseller is the “Modern Real Estate Agency that Stands by...

  • Vp of Operations

    7 days ago

    Singapore GYROGEAR PTE. LTD. Full time

    **VP OF OPERATIONS (FULL TIME)** **Award-winning medical device startup (GyroGear.co**) has a single opening for an experienced **VP for Operations**at our **Singapore office**. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally. The VP of Operations will be responsible for ensuring the organization...

  • VP, IT Audit

    11 hours ago

    Singapore Ethos BeathChapman Full time

    Global banking opportunity Opportunity for career progression Strong team A banking client is looking for a VP, IT Auditor to join their team. This is a role covering infrastructure and cloud domain – as a senior member of the team, you will support the planning, execution, and delivery of audits, covering core ITIL processes such as Incident, Problem &...

  • VP Operations

    5 days ago

    Singapore Aadrika Automation (OPC) Pvt Ltd Full time

    Vice President (VP) of Operations at Cornea As the Vice President (VP) of Operations at Cornea, you will play a pivotal role in overseeing daily operations to ensure efficiency, cost-effectiveness, and alignment with strategic goals. Your responsibilities will encompass managing manufacturing, logistics, IT, and service functions while driving performance,...

  • Vp Technology Officer

    2 weeks ago

    Singapore COMFORTDELGRO CORPORATION LIMITED Full time

    The VP Technology Officer assists Group Digital Office to provide leadership, direction and guidance in developing and implementing technology & digital transformation plans that will support and advance the Group’s business strategies and objectives. As part of the Corporate Development Group, the VP Technology Officer will work in alignment with...

  • VP Operations

    4 weeks ago

    Singapore Aadrika Automation (OPC) Pvt Ltd Full time

    Vice President (VP) of Operations at CorneaAs the Vice President (VP) of Operations at Cornea, you will play a pivotal role in overseeing daily operations to ensure efficiency, cost-effectiveness, and alignment with strategic goals. Your responsibilities will encompass managing manufacturing, logistics, IT, and service functions while driving performance,...

  • Vp of Operations

    3 days ago

    Singapore GYROGEAR PTE. LTD. Full time

    **Award-winning medical device startup (GyroGear.co **) has a single opening for an experienced **VP for Operations **at our **Singapore office **. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally. **RESPONSIBILITIES**: We are looking for an **VP for Operations **whose responsibilities include, but are...

  • VP, IT Audit

    4 weeks ago

    Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Global banking opportunityOpportunity for career progressionStrong teamA banking client is looking for a VP, IT Auditor to join their team.This is a role covering infrastructure and cloud domain – as a senior member of the team, you will support the planning, execution, and delivery of audits, covering core ITIL processes such as Incident, Problem & Change...

  • VP, IT Audit

    2 weeks ago

    Singapore Ethos BeathChapman Full time $90,000 - $120,000 per year

    Global banking opportunity Opportunity for career progression Strong team A banking client is looking for a VP, IT Auditor to join their team. This is a role covering infrastructure and cloud domain – as a senior member of the team, you will support the planning, execution, and delivery of audits, covering core ITIL processes such as...