IT Helpdesk Coordinator

1 week ago

Geylang, Singapore CommonTown Pte Ltd Full time

**Responsibilities**:

- Help customers with technical issues
- Document troubleshooting and problem resolution steps
- Solve routine issues and escalate complex issues based on priority
- Log all inquiries, incidents and requests from users into the ticketing system
- Provide excellent customer services to ensure total customer satisfaction
- Efficient time management, able to prioritize, able to work independently

**Requirements**:

- Diploma/Degree in IT related studies
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
- Strong command in English (both written and oral)
- Prior experience in IT helpdesk is an advantage
- Committed, responsive and dynamic working attitude
- 5.5 days workweek

**Job Highlights**
- Education Technology Solutions
- Friendly culture
- Walking distance from Ubi / Tai Seng MRT station

Thank you.

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $3,000.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Professional development

Supplemental pay types:

- 13th month salary
- Performance bonus

Work Location: In person

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