Relationship Manager

2 weeks ago

Central Singapore Northern Trust Corp. Full time

**About Northern Trust**

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

**Working with Us**

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Northern Trust is committed to working with and providing reasonable accommodation to individuals with disabilities.

**Summary**

Responsible for managing client relationships for institutional trust and custody clients. Utilizes knowledge of master custody services to provide clients with information and suggestions to add value to the relationship. Identifies opportunities to cross-sell products generating additional revenues.

**Major Duties**

1. Manages client relationships for institutional trust and custody clients.

2. Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.

3. Develops complete understanding of client's business, objectives, goals and market challenges, and ensures bank relationship plan is consistent.

4. Cultivates strong working relationships with client contacts. Demonstrates ability to add value by anticipating possible solutions and partnering with client to implement.

5. Educates client on emerging issues, bank products and services, regulatory/tax changes, and the general institutional trust environment, advising the client of the impact on the client''s business and on our own services.

6. Cross-sells bank products/services and participates in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs.

7. Manages client profitability, understands competitive environment, develops pricing strategies, and works with team to enhance profitability.

**Knowledge/Skills**
- Knowledge of trust or asset management and accounting usually acquired through related work experience is required to manage client relationships
- Knowledge of general finance and portfolio management concepts usually acquired through formal education or experience is needed to consult on client needs.
- Skills in negotiation, delegating, leadership, and sales are necessary to service the client relationship.

**Experience Required**
- 5-7 years experience in financial servicing, preferably in trust or asset services.

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