Admin Deployment Officer

3 days ago


Singapore AGS INTEGRATION PTE. LTD. Full time

**Admin Cum Deployment Officer
Handle inbound/outbound calls including registration
- Coordinate the reporting of defects and deal with complaints, queries, and suggestions received;
- Data entry and card programming
- Prepare monthly and ad-hoc service report
- Check daily report for system enhancement
- Deal with calls/messages from customers, gather customer feedback, and implement interventions to enhance the quality of services.
- Record and keep track customer feedback in system daily.
- Handle system implementation including user sign up, gathering all documents for system setting, and basic troubleshooting
- Manpower scheduling and check daily attendance
- Daily frontline operations to ensure good and timely delivery of services to customers.
- Coordinate social and recreational activities to promote the team work of the company

**Requirements**:

- Diploma/Degree in Administration/HR or equivalent.
- Desirable experience in both customer service and HR.
- Must have working experience at call centre.
- Proficiency in Microsoft Office suite.
- Strong communication & interpersonal skills and demonstrated effectiveness in written and verbal communication.
- Experience with creating a culture of engagement, collaboration, and teamwork.
- Willing to work 12 hours shift.



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