Customer Service Executive

4 days ago

Tuas, Singapore Triangle Auto Pte Ltd Full time

Job Description:

- Provides simplified and quality services to all customers professionally.
- Work as a team closely to fill up any possible service gaps.
- Embrace self-responsibility for all customers and strive for continuous improvement.
- Demonstrate professionalism, integrity and independence at work.
- Ability to react according to work contingencies and requirements.

Duties and responsibilities
- Attend to customers at frontline and all phone calls received.
- Create quotations for all customers' repair and advise them accordingly.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Ensure work provided addresses the concerns raised / required by customers.
- Invoice and collect payment from customers for services rendered.
- Maintain customer records and enter data into computer databases.
- Any other matter as required or assigned by supervisor / superior.

Qualification

Completed secondary school.

1 year and above experience.

Ability to communicate in English, Malay, Mandarin and local dialects.

**Benefits**:

- Dental insurance
- Health insurance

**Willing to work in Tuas Area

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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