Level 1 Support Engineer

3 days ago

Singapore REMORA NETWORKS SOLUTIONS PTE. LTD. Full time

We're seeking an IT Level 1 Support Engineer to provide technical support and assistance to our customer. As the first point of contact for IT-related issues, you'll play a critical role in resolving technical problems and ensuring smooth IT operations. This is an outsource role and the contract is 12 months.

Key Responsibilities:
1. Troubleshooting: Troubleshoot and resolve technical issues related to hardware, software, and network problems.

3. Issue Resolution: Resolve Level 1 technical issues, escalating complex issues to senior support engineers or specialized teams.

4. Ticket Management: Manage and resolve IT support tickets in a timely and efficient manner.

5. Knowledge Base: Contribute to the development and maintenance of the IT knowledge base.

6. Communication: Communicate technical information to non-technical stakeholders, providing clear and concise solutions.

7. Documentation: Document technical issues, resolutions, and procedures.

**Requirements**:
1. Education: Associate's or Bachelor's degree in Computer Science, IT, or a related field.

2. Certifications: CompTIA A+, ITIL Foundation, or equivalent certifications are desirable.

3. Technical Skills: Strong understanding of IT fundamentals, including hardware, software, and networking.

4. Communication Skills: Excellent communication and interpersonal skills.

5. Problem-Solving Skills: Ability to analyze and resolve technical issues efficiently.

6. Time Management: Ability to manage multiple tasks and prioritize issues based on urgency.

Nice to Have:
1. Experience with IT Service Management Tools: Familiarity with tools like ServiceNow, JIRA, or BMC Helix.

2. Knowledge of Operating Systems: Understanding of Windows, macOS, or Linux operating systems.

3. Experience with Cloud Technologies: Familiarity with cloud-based services, such as Microsoft 365 or Google Workspace.

4. Scripting Skills: Basic scripting skills in languages like PowerShell, Python, or Bash.

If you're passionate about IT support and enjoy helping others, we'd love to hear from you

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