Technical Support Engineer

1 day ago

Singapore OCEANDRIVE NETWORKS PTE. LTD. Full time

Overview
We are looking for a proactive and customer-oriented
Level 1 Technical Support Engineer
to join our dynamic support team. This role is the first point of contact for clients and internal users, providing timely and effective resolution of basic technical issues. The Level 1 Engineer will troubleshoot, escalate when needed, and ensure a high level of customer satisfaction.
Key Responsibilities
Serve as the first line of support for incoming helpdesk requests via phone, email, or ticketing system.
Diagnose and resolve common hardware, software, network, and peripheral issues.
Provide basic support for operating systems, productivity tools (e.g., Microsoft Office, email clients), and standard business applications.
Guide users through step-by-step troubleshooting and solutions.
Escalate unresolved or complex issues to Level 2/3 engineers in a timely manner.
Document all incidents, resolutions, and updates in the ticketing system.
Assist with user

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