Level 1 IT Support Engineer

2 days ago


Singapore WIN-PRO CONSULTANCY PTE LTD Full time
Roles & Responsibilities

Job Description

We are looking for a Level 1 IT Support Engineer with at least 2 years of experience to provide first-level technical support and ensure smooth operation of hardware, software, and network systems.

Key Responsibilities

  • Provide first-level support for hardware, software, and network issues
  • Install, test, and repair computing equipment and peripherals
  • Perform start-up and commissioning of systems at customer sites
  • Manage incidents and service requests, ensuring timely resolution
  • Handle access management and change requests according to company policies
  • Prepare and maintain documentation of service reports and maintenance activities

Requirements

  • Minimum 2 years of experience in IT support
  • Diploma or higher in Information Technology, Computer Science, or related field
  • Knowledge of Windows/Linux operating systems and basic networking
  • Strong troubleshooting and problem-solving skills
  • Good communication skills and customer-oriented mindset

Work Arrangement

  • Primary location: Chinatown Point or Goldhill Plaza
  • Occasional visits to 6 Marsiling Lane office
Tell employers what skills you have

Troubleshooting
Hardware
Customer Support
Scripting
Administration
Information Technology
SQL
Good Communication Skills
Application Support
Networking
Operating Systems
Windows
ITIL
Linux
Commissioning
Technical Support
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