Current jobs related to Senior Systems Support Analyst - Raffles Quay - Scotiabank

  • Vp, System Analyst

    5 days ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Senior Application Support Analyst

    2 weeks ago

    Raffles, Singapore Hamilton Barnes Associates Full time

    Role Ready to dive into the future of finance? A financial industry trailblazer is seeking a Senior Application Support Analyst to uphold their reputation for cutting-edge solutions and exceptional service. Respond rapidly to client support requests and queries, ensuring a seamless trading experience. Monitor and address critical system alerts, swiftly...

  • Senior Market Analyst

    2 weeks ago

    Raffles, Singapore Isosce Pte Ltd Full time

    Our client has more than 100 years of experience in providing the energy that enables people to dream bigger and go farther, faster. They are committed to improving lives, and that is their promise to their employees and their communities. Our client was recognized by Forbes as one of “America’s Best Employers” in 2021. Reporting to the Director,...

  • Global Senior Financial Planning

    14 hours ago

    Raffles Quay, Singapore TikTok Pte. Ltd. Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for...

  • Senior Vp, System Analysis Head

    1 week ago

    Raffles, Singapore United Overseas Bank Ltd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Analyst, Investments

    1 week ago

    Raffles Quay, Singapore STACK Infrastructure Full time

    STACK Infrastructure (STACK) is an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers across North America, EMEA and APAC. Each of our facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and...

  • Analyst, Financial

    2 weeks ago

    Raffles Quay, Singapore Scotiabank Full time

    Requisition ID: 208751 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_**: Contributes to the overall success of the Financial Reporting in Singapore ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives....

  • Senior / Manager, Business Analyst

    3 days ago

    Clarke Quay, Singapore National Volunteer & Philanthropy Centre Full time

    **Overall Job Objectives**: NVPC operates a national trusted platform for matching donors and volunteers to registered charities in Singapore. In light of a significant technology uplift in progress to fully modernize its current IT landscape, NVPC’s Digital Innovation team is now expanding. We are looking for a passionate, purpose-driven individual...

  • Senior Business Analyst

    2 weeks ago

    Raffles, Singapore InvestCloud Full time

    **Position Purpose** As a Senior Business Analyst for the services team, you already have a passion for digital technology and the benefits it holds for financial services. In addition, work collaboratively with the services delivery team and R&D teams to execute functional analysis and design for system delivery projects. In this client facing role, you...

  • Senior Manager

    2 weeks ago

    Clarke Quay, Singapore National Volunteer & Philanthropy Centre Full time

    **Overall Job Objectives**: NVPC operates a national trusted platform for matching donors and volunteers to registered charities in Singapore. In light of a significant technology uplift in progress to fully modernize its current IT landscape, NVPC’s Digital Innovation team is now expanding. We are looking for a passionate, purpose-driven individual...

Senior Systems Support Analyst

3 weeks ago

Raffles Quay, Singapore Scotiabank Full time

Requisition ID: 204596

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**_
Purpose_**

Contributes to the overall success of the Workplace Service Team in Singapore ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**_
Accountabilities_**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Participate in the testing, implementation and change control procedures of new release for the local systems and core images. Basic knowledge of computing and networking is needed.
- Responsible for local system administration, local system support and infrastructure support.
- Provide desktop and user support for both front and back-office users, responsible for managing the software/hardware, infrastructure servers and video teleconferencing related requests and matters.
- Set up, operate, and maintain local systems/equipment through keeping them in good condition and monitoring consoles and peripheral equipment for malfunctions and error conditions.
- Ensure management is made aware of any situations, both actual and potential that might adversely impact the safety, integrity, and quality of the local systems.
- Initiate recovery or restart procedures required as a result of unforeseen occurrences or interruptions, including:

- Accurate logging and ascertaining the nature of the problem to determine the level of support required.
- Ensuring the required support is gained promptly and given a high level of assistance to ensure a speedy resolution.
- Ensuring line management is aware of any production problem as they occur.
- Provide support in preparation of the regular BCP drills.
- Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding on the bank’s desktop technology strategies meeting the departmental objectives.
- Responsible to raise incident tickets on ServiceNow for any issues requested by users. Ensure tickets are being handle and resolve in an effective and timely manner; including following up with all affected departments and their associated users to ensure problems are resolved and the level of service did meet the customer expectation.
- Ensure processes and procedures are in place and documented properly for regional support purposes. Good knowledge of computing and written skill is required.

**_
Experience/Other Information_**
- Good fundamental knowledge of computing and networking is needed.
- Good knowledge of individual area is needed for basic troubleshooting and support.
- Good knowledge in Windows OS, mobile devices, VOIP telephony, infrastructure related hardware, LAN/WAN technology and Incident management.
- Good communication skill
- At least 8 years of experience in Information Technology area.

Location(s): Singapore : Singapore : Singapore

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.