Systems Support Analyst/senior Systems Support

Requisition ID: 199119

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
Contributes to the overall success of the Workplace Service Team in Singapore ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
- Responsible for local system administration, local system support and infrastructure support.
- Provide desktop and user support for both front and back-office users, responsible for managing the software/hardware, infrastructure servers and video teleconferencing related requests and matters.
- Set up, operate, and maintain local systems/equipment through keeping them in good condition and monitoring consoles and peripheral equipment for malfunctions and error conditions.
- Ensure management is made aware of any situations, both actual and potential that might adversely impact the safety, integrity, and quality of the local systems.
- Initiate recovery or restart procedures required as a result of unforeseen occurrences or interruptions, including:

- Accurate logging and ascertaining the nature of the problem to determine the level of support required.
- Ensuring the required support is gained promptly and given a high level of assistance to ensure a speedy resolution.
- Ensuring line management is aware of any production problem as they occur.
- Provide support in preparation of the regular BCP drills.
- Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding on the bank’s desktop technology strategies meeting the departmental objectives.
- Responsible to raise incident tickets on ServiceNow for any issues requested by users. Ensure tickets are being handle and resolve in an effective and timely manner; including following up with all affected departments and their associated users to ensure problems are resolved and the level of service did meet the customer expectation.

Primary Manager: Senior Manager, IT

**Education / Experience / Other Information**
- Good fundamental knowledge of computing and networking is needed.
- Good knowledge of individual area is needed for basic troubleshooting and support.
- Good knowledge in Windows OS, mobile devices, VOIP telephony, infrastructure related hardware, LAN/WAN technology and Incident management.
- Good communication skill
- At least 8 years of experience in Information Technology area.

Location(s): Singapore : Singapore : Singapore

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.