Product Manager, Payments

ZALORA is on a mission to become the leading Fashion & Lifestyle destination for our customers within South-East Asia and we’re looking for somebody who understands what it takes to build delightful customer experiences in hard-to-copy and margin-enhancing ways to help us with that

At ZALORA, we understand that the world of payments is complex, and payment transactions can be a source of stress for our customers when they are completing their orders. Friction during the payment process is a key contributor to drop-offs in the purchase funnel. We aim to make the payments experience secure and friction-free by offering localized, safe and recognized payment options to our customers.

We are looking for a Product Manager who brings a good understanding of how money moves between customers, merchants, payment partners and everyone else in between. You’ll help enable new payment capabilities for our customers, while delivering experiences that lead to customer delight and help drive conversions. You’ll be working with external payment partners, internal business stakeholders and engineering teams across SEA to manage and deliver a portfolio of strategic initiatives within the payments vertical.

**Here are our expectations for this role**:

- You have prior experience in enabling new payment methods or partner integrations within the greater payments ecosystem consisting of payment gateways, PSPs, payment networks, merchant service providers, issuers, and acquirers.
- You’re able to lead the product strategy for your product area across all platforms and geographies-taking into account the ZALORA strategy and determining how you and your team's efforts can contribute towards it. Product Strategy for us is about team mission, goals, measures of success, and priorities
- You can own the entire product life-cycle from identifying an opportunity to ideation to prioritization and delivery - you can think strategically about the direction we’re heading, but also dive into the details of specifics within your product remit to ensure nothing is missed and requirements are covered.
- You can, along with your team, deliver great products to a high-quality and at pace through effective delivery management. We’re not a bunch of project managers, but delivering is key to realizing value and we put a lot of focus on ensuring we can deliver
- Able to take in qualitative and quantitative insights, and generate inferences and hypotheses to inform your strategy and/or direction, or to drive future experiments
- Keen and able to collaborate closely with and lead a cross-functional team where you’ll be working with Junior Product Managers, Designers, and Engineers from ideation through to launch whilst creating a sense of co-authorship and shared responsibility.
- Have a keen eye for slicing work into its smallest valuable increments to deliver value fast, and to constantly be looking to improve our user experience and not leave it to gather dust. We’re looking for someone that cares about building delightful experiences over time.
- Can build trusting and collaborative partnerships with colleagues from across the organization, ideating together, and taking on board their feedback, pairing that with customer insight and making decisions, and articulating next steps that’ll be in the best interest of ZALORA and our customers.
- Understand customer value, how it’s delivered, and can be an evangelist within the business for focusing on the customer. It might not happen every day, but you’re diligent in us getting towards that state
**Some additional requirements**:

- We are looking for experienced Product Managers with rich and varied experience solving big consumer problems ideally within South-East Asia.
- Need to be highly effective in a distributed team environment where most of our work is done digitally over video calls, digital whiteboards, and other collaborative software. Your team members are spread across the Asia region
**What we offer**:

- Become a part of an ambitious and collaborative product & engineering team where you’ll be building products for millions of consumers across SEA.
- Be a part of one of the most international and diverse teams in Asia.
- A versatile role with a healthy dose of responsibility and empowerment to do your best work and bring maximum impact.
- Exciting opportunities for career progression, within a company that is known for long-tenure, in either the individual contributor or management pathways as our organization continues to scale and grow.

This position can be located in either Singapore, Malaysia, Indonesia, the Philippines, or Vietnam. We will support relocation if required, however, we don’t expect anyone to relocate until it’s safe to do so.

If this sounds like the next big adventure you want to take on in your career then please send us your CV + a cover letter (max. 200 words) on why this role excites you
**The ZALORA Story**

ZALORA is Asia’s l