Senior Claims Executive

Posting Description:
**Senior Claims Executive, Health and Benefits**

This role manages clients’ claims but not limited to Domestic Corporate / International Corporate / Retail Health / Travel / Workmen Compensation claims for Singapore and regional clients.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Hold responsibilities over claims queries / handling within pillar; provide feedback
- Attend to all claims enquiries/matters from internal and external customers for allocated accounts within the mandatory timeline
- Gather necessary documents / information (where appropriate) for insurers to adjudicate claims assessment, basic checking/investigation for contestable / complicated claims should there be any disputes
- Liaise with various parties to ensure proper closure of claims enquiries/matters
- Provide timeliness of response to queries - respond to Internal/external client query within the mandatory timeline (as per key performance indicators)
- Provide timeliness of response to phone calls within the mandatory timeline (as per key performance indicators)
- Carry out pre-screening tasks within the required timeline (as per key performance indicators):

- claim documents upon receipt from clients or insurers for diamond accounts and/or designated account.
- all claim rejections upon receipt from insurers
- all claim settlements as per required amount need to be checked
- Backup and/or cover claims query/claims matter (may not be owns account) within the department as & when instructed
- Where applicable, management of common mailbox for claims dept
- Complete all tasks given accurately within the required turnaround time
- Assist superior and/or claims manager to carry out any ad-hoc tasks assigned

**Skills and experience that will lead to success**
- At least GCE ‘O” or ‘’A’ Level qualification
- 1 - 2 years working experience in the insurance industry preferred
- Experience in claims handling preferred
- Insurance professional qualifications preferred (HI, M5 & M9)
- Basic knowledge of Life & Health Insurance preferred
- Proficient with MS Office Tools
- Good communication skills (oral and written)
- Meticulous attention to detail and ability to meet deadlines
- Good team player and service-oriented
- Self-motivating and ability to multi-tasks
- Ability to plan & priority setting
- Build Initiative / Sense of Responsibility within Teams and inter-departments
- Can do attitude with a willingness to learn, adjust and thrive upon changes

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#claims #health&benefits #employeebenefits**

**#LI-HYBRID