Key Account Manager-singapore Based

**About us**
Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

**Your day to day**
We are seeking a Key Account Manager in Singapore to manage a designated account portfolio and develop key relationships to maximize revenue growth in a defined geographical area. To increase customer share for all brands across IHG in line with IHG’s commercial agenda. To uncover new accounts in the key countries they are assigned to.
- Develop and manage customer relationships within international / regional accounts, taking ownership of the delivery of customers’ expectations, developing a good understanding of client hotel requirements
- Strategically drive system delivery and utilization through preferred distribution channels to determine rates and undertake client negotiations in line with IHG strategy
- Develop and executive strategic customer account plans to deliver both incremental and quality revenue including negotiating mutually beneficial contracts
- Support strategic and tactical promotions and initiatives to maximize revenue in need periods, working closely with key need and new properties to identify touch points within account portfolio
- Demonstrate the 2X behaviors to sellers and other stakeholders within the organization, demonstrating internally and externally that they are a trusted advisor capable of providing expert solutions and insight of industry and market trends
- Support and participate in internal and external events to maximize resource and drive broader and deeper relationships.
- Manage, delegate and develop account resources and/or virtual teams to effectively drive sales results (e.g. Groups and Meetings sellers and New Business)
- Work across a wide variety of cultures and markets, tailoring approach and behavior to understand key differentiators and leverage best practices accordingly
- Develop and maintain a deep understanding of the market, customer needs and opportunities areas and be regards as an expert as a Country Lead by internal and external stakeholders
- Demonstrate a best in class approach with compliance towards a processes, tools and sales strategy and ways of working
- Comply with IHG’s systems, tools and processes.
- Provide commentary and insight for report and ad-hoc requests

**What we need from you** Education**
- Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience.

**Critical Expertise & Experience**:

- Demonstrable experience in sales / account management role
- Demonstrable experience in identifying new commercial opportunities and develop and evaluate a business plan, basing decisions upon sound data and insight, linked to the long-term strategy of the organization
- Demonstrable experience of managing and executing business plans against markets, occasions, industries, hotels or customers
- Demonstrable experience of negotiating the needs of IHG and the needs of the customer. Includes the ability to define, manage and execute mutually beneficial contracts
- Ability to make effective commercial decisions based on an understanding and analysis of key commercial information and commercial levers
- Demonstrable experience in initiating, developing and managing mutually beneficial relationships with customers, hotel owners & on-property sales teams
- Demonstrable experience of operating in and working within culturally diverse teams across the relevant markets
- Proactive sales experience with a proven track record of identifying and delivering on new commercial opportunities, using key data points and analytics to make effective commercial decisions

**What we offer**
In return, we'll give you a competitive benefits package including salary, discounted accommodation worldwide and the opportunity to progress your career with IHG. You'll have the chance to work with a great team of people, and most importantly, we'll give you Room to be yourself.

Job Reference: EMEAA37125