
Platform Operations, Assistant Manager
1 week ago
**Responsibilities**
This position reports directly to the General Manager (Operations). This role is a business leader for platform operations, user operations and customer service operations for Marine Online and related properties. This role will be supported with executives.
- Adept in ecommerce platform operations and conduct of activities, with at least 5 years of related experience, preferably B2B at a respectable ecommerce / related service provider.
- Have led teams in Platform Operations, KYC/KYB, Customer Service and related functions, with a deep understanding of considerations and SOPs.
- Able to assess business goals and derive relevant process changes to increase efficiency.
- Able to understand stakeholder needs and develop/implement plans to deliver on needs.
Able to lead teams to execute data management plans and enhance internal and external user touchpoints.
**The tasks to be carried out within this role are**:
- Lead and manage Platform Operations, User Operations and Customer Service Teams to achieve business goals.
- Monitor operations and augment processes to increase efficiency, delivering higher service quality.
- Develop training materials with Platform Operations and Training Team, delivering trainings to Business Units.
- Interact with Business Units to uncover and understand Customer and Internal User painpoints, translating them into Change Requests and Enhancements for Product Leadership delivery.
Champion platform knowledge and platform analytics, routinely update Business Units on new developments.
**Team Fit**:
- Balanced world view with understanding of a global maritime market.
- Interest in world affairs, supply & demand, geo-politics & their effects.
- Excellent verbal and written communication skills (English & Mandarin).
- Keen eye for detail.
- Organized & process driven.
- Critical thinking.
- Advanced skills in MS Office software or equivalent.
- "Play to Win" attitude.
- Team player.
Thoughtfulness towards business goals & stakeholders.
**In this role, you will learn about**:
- Business
- Stakeholder Management
- Organizational Needs
- Team Building
Critical thinking.
**You will be exposed to real life examples of**:
- Leadership
- Management Skills
- Generating Profits
- Driving Revenue
Business expansion
**Qualifications**
- Diploma/Degree from a recognized institution in CS or relevant field or,
Substantial experience with proven results in relevant field
**Plus Points**
- Tableau, Looker Studio, Retool, Zendesk, Jira, Project Management and related tools.
- Knowledge of digital platforms, operations tools and ecosystems.
- Experience in Senior Management.
- Experience in Maritime Industry.
Experience in Operations (Tech Industry).
We will contact you if you are shortlisted for this position
-
Platform Operation Assistant Manager
1 week ago
Singapore BRIGHTOIL PETROLEUM (S'PORE) PTE. LTD. Full timeDuty and Responsibility The tasks to be carried out within this role are: 1. Lead and manage Platform Operations, User Operations and Customer Service Teams to achieve business goals. 2. Monitor operations and augment processes to increase efficiency, delivering higher service quality. 3. Develop training materials with Platform Operations and Training...
-
Product and Platform Support
2 weeks ago
Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time1. Responsible for building the new mobile business product system, including product innovation research, product development planning, and product design, as well as proposing development requirements for products and system platforms; 2. Responsible for liaising with the back-office departments to complete product feature development and system platform...
-
Platform Manager
3 days ago
Singapore AIA Singapore Private Limited Full timeFIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even...
-
Platform Operations Manager
5 days ago
Singapore RIDA GLOBAL Full time**About Rida** RIDA is a fast-growing Singapore startup that is transforming deliveries, one batch at a time. Let’s face it - with rising e-commerce and multiple third-party logistics (3PL) riders headed, oftentimes, in the same direction, package, route, and vehicle optimizations have gone haywire. The result—high delivery costs for merchants and jams...
-
Digital Platform Operations Manager
2 weeks ago
Singapore Government Technology Agency Full time**What the role is** **What you will be working on** - In this role, you will work as a team and in collaboration with GovTech and agencies' users, you will: - Oversee the day-to-day business operation and management of the Digital Platform, to make sure the Platform met its intended outcomes - Work with the various stakeholders to manage all business...
-
Assistant Marketing Manager
1 week ago
Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time**About The Role** The Assistant Marketing Manager is a highly collaborative analytical thinker able to develop and implement creative solutions to operational challenges. You are a key member of the marketing team and an enabler to the sales organization. The Assistant Marketing Manager will build and execute best in class marketing programs, manage the...
-
Assistant Manager, Platform Engineer
10 hours ago
Singapore Sumitomo Mitsui Banking Corporation (SMBC) Full timeJRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in the Asia Pacific region. **Responsibilities** - Demonstrate in-depth experience and technical proficiency in virtualization technologies such as VDI, VSI, vSAN and supporting technologies such as Hyperconverged, Enterprise Cloud. - Gather business...
-
Digital Platform Management Specialist
1 hour ago
Singapore beBeePlatform Full time $40,000 - $80,000Digital Platform Coordinator RoleWe are seeking an experienced Digital Platform Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you.Job SummaryDigital Platform Operations Coordinator to support the management...
-
Platform Operations Analyst
4 days ago
Singapore MARKETNODE PTE. LTD. Full timeMarketnode is an SGX & Temasek Holdings JV focused on digital assets infrastructure for traditional capital markets products. Our current platform pipeline focuses on fixed income/debt, funds workflows and other greenfield asset classes. We are seeking an operations analyst to support our expansion and growing product pipeline. You are energetic,...
-
Platform Operations Engineer
3 days ago
Singapore Unison Consulting Pte Ltd Full timeThe Platform Operations Engineer will be working with government agencies to maintain and support their critical on-premises platforms and infrastructure. This role focuses on ensuring platform reliability, implementing modern operational practices, and supporting infrastructure modernisation initiatives while maintaining robust support for existing agency...