Platform Operations Manager

2 weeks ago

Singapore RIDA GLOBAL Full time

**About Rida**

RIDA is a fast-growing Singapore startup that is transforming deliveries, one batch at a time.

Let’s face it - with rising e-commerce and multiple third-party logistics (3PL) riders headed, oftentimes, in the same direction, package, route, and vehicle optimizations have gone haywire. The result—high delivery costs for merchants and jams for the rest of us

At RIDA we are tackling logistics inefficiencies headlong.

Our algorithms batch orders and aggregate 3PL quotes, finding the best delivery options. Merchants make use of our wide choice of delivery windows to dispatch orders in a smarter manner. And platforms and marketplace use our APIs to launch delivery services in a matter of days

In short, fewer rides but more deliveries in the ecosystem. And for merchants, higher revenues at lower costs.

**About the role**

If what we do inspires you, then consider joining us as **Platform Operations Manager**, where you will get to work on a complex, non-trivial product and with a diverse team that’s single-minded on transforming logistics.

**How you will drive impact at Rida**
- Identify, design, and implement improvements to the platform, customer management tools, as well as support the day-to-day operation and support of those tools to maximize productivity
- Project management: own the end-to-end project management of all marketplace operations related projects
- Develop, implement, and review operational policies and procedures
- Monitor success and key performance metrics according to KPIs
- Onboard and help our clients to navigate and validate the opportunities and activate users to ensure successful onboarding
- Work cross-functionally with Growth, CX, Product, Engineering teams to advocate key areas for improvements for high impact issues
- Troubleshooting any minor issues users might come across or detecting and reporting major issues to the support team
- Be dynamic in your approach and adapt your skills to drive team targets
- Provide data-driven insights and feedback to enhance customer experiences

**Reach out if this sounds like you**
- Ability to manage projects, solve logístical problems and good time management skills
- Meticulous and attention to detail
- Strong team player, with a proactive attitude and a desire to make an impact
- Previous experience delivering finely-tuned product marketing strategies
- Exceptional writing and editing skills combined with strong presentation and public speaking skills

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $8,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- Local Polytechnic Diploma (preferred)

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