Boarding Desk Crew

1 week ago


Singapore Royal Albatross Full time

Company

Royal Albatross

Designation

Boarding Desk Crew - Speedboat Adventures

Date Listed

05 Sep 2025

Job Type

Entry Level / Junior Executive, Experienced / Senior Executive
- Part/Temp

Job Period

Flexible Start - Flexible End

Profession

Travel / Tourism

Industry

Food Services / F&B

Location Name

Sentosa Gateway, Resorts World Sentosa, Singapore

Address

8 Sentosa Gateway, Singapore 098269

Map

Allowance / Remuneration

$15 hourly

Company Profile

We believe the best stories start at sea. "Albatross Speedboat Adventures" runs small-group, high-energy rides around Singapore’s coastline—sunrise zips, island-hopping detours, sunset cruises and everything in between. It’s premium gear without the stiff vibe: friendly crew, safety-first operations, smooth check-ins, and playlists that slap. Expect wind-in-your-hair speed, skyline views, and plenty of IG-worthy moments. Whether you’re ticking off a weekend bucket list, planning a birthday squad hang, or showing your out-of-towners what SG really looks like, we’ve got the seats, the skippers and the spontaneity. Come for the thrill, stay for the vibe.

**Job Description**:
**Ticketing Executive (Albatross Speedboat Adventures)**
- Location: Resort World Sentosa, Singapore_
- Employment: Part-time (weekends & public holidays)_
- Reports to: Reservations Manager_

**_ About the role_**

Be the smiling first point of contact for our speedboat guests. You’ll handle ticketing and check-ins, answer questions, keep lines moving, and make sure everyone boards safely and happily—rain or shine.

**_ What you’ll do_**
- Run daily ticketing ops: process bookings, changes, and walk-ins via our booking & POS systems.
- Check in guests quickly and accurately; verify waivers, assign seats, issue wristbands/boarding passes.
- Communicate clearly with guests about timing, safety, and what to expect; manage queues with a friendly touch.
- Coordinate manifests and departure timings with skippers and ops; flag no-shows and last-minute changes.
- Upsell add-ons (photos, merchandise, combos) without being pushy.
- Maintain accurate records; do end-of-day cash/shift reconciliation.
- Support basic crowd management at the pontoon/jetty and assist with weather contingencies.

**_ You’ll thrive here if you_**
- Are extroverted, warm, and genuinely enjoy helping people.
- Communicate confidently in English (additional languages like Mandarin/Malay/Tamil a plus).
- Stay calm under pressure and keep that cheerful, “can-do” energy.
- Are comfortable outdoors and around the sea; okay with some sun and the occasional splash.
- Can stand and move for extended periods; basic numeracy and tech-savviness.

**_ Must-haves_**
- Legal right to work in Singapore; students welcome (flexible shifts).
- Able to work weekends, public holidays, and peak periods.

**_ Nice-to-haves_**
- Hospitality/tourism/retail or events experience.
- Interest in boating/marine activities.

**_ Hours & schedule_**
- Shift-based (typically 4-6 hours); rostered across mornings/afternoons/evenings depending on sailings and weather.
- $15/ hour
- Training on our booking systems and guest experience standards.
- Staff ride opportunities and team perks.
- Fun, supportive team with a front-row seat to sea adventures.

Application Instructions


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