Technical Services Manager

1 week ago

Singapore KEMIN INDUSTRIES (ASIA) PTE LIMITED Full time

Based in Singapore, the Ruminant Technical Service Manager reports directly to the Head of Ruminant. The incumbent is accountable for the overall achievement of KAA Ruminant in net sales and gross margin by exercising his responsibilities in the following areas:
1. Training of the sales team towards technical competency and confidence to support ruminant business growth via initiating training academic program

2. Technical Support as a key differentiator to build customers’ trust and confidence by initiating trials and building a solid ruminant (3P Program - Pre partum, Partum and Post-Partum) to support the expansion of market share for ruminant product portfolio in Kemin.

3. Kemin® brand as a solid and innovative science-based company to build trust and confidence in the marketplace and accountable to assist in closing sales projects with ruminant sales team and respective country heads.

**Responsibilities**
1. TRAINING

1.1 Design and implement a yearly training curriculum.

1.2 Collaborate with IT to take advantage of digital technology in rolling-out the curriculum.

1.3 Provide continuing training to the sales team which includes country heads, sales managers and in-country TSMs.

1.4 Assess the technical competency of individual sales managers, track their progress with the monthly BD7 report and recommend remedial actions to the Head of Ruminant.

1.5 Collaborate with the Platform / Product Managers (PMs) and, _if necessary, with the WW Technical / Product Managers _, on the content of the training curriculum and align with the value propositions.

2. TECHNICAL SUPPORT

2.1 Contribute actively towards all strategic and go-to-market decisions on product life cycle management, including product development and product marketing.

2.2 Participate actively on key projects by CLS.

2.3 Travel to meet Top 20 APAC customers to resolve difficult technical issues.

2.4 Align with Head of Ruminants and Product Manager to drive Ruminant Strategic plan

2.5 Provide scientific rigor to a) marketing and commercial trial protocols before implementation; b) CLS analyses so that results are conclusive; c) R&D managers’ _in vitro _and _in vivo _trial protocols before implementation.

2.6 Collaborate with Marketing-approved key opinion leaders (KOLs) on well-defined projects that are aligned to the company’s strategic plan focus.

2.7 Keep abreast of recent technologies, both in-house and out-house.

3. KEMIN BRAND

3.1 Ensure a high standard of technical accuracy in all marketing collateral, including web contents.

3.2 Secure an oral presentation at one Marketing-approved high-impact, scientific event, annually.

3.3 Vet and edit the technical accuracy of all SDs, TDs, TLs, trade-magazine publications, abstracts, posters, and approve them before going to print or submission for WWCSTM (Head of Ruminant will give the final sign-off on the relevance of the contents _vis-à-vis _the value propositions).

3.4 Publish at least one article in a peer-reviewed scientific journal, annually, either as principal author or co-author.

**Qualifications and Experience**
The incumbent must fulfill the following qualification and experience:
1. Have at least 5 years of working experience in a technical and management capacity in livestock industry and a PhD in Ruminant, Animal Nutrition, Animal Health or related discipline.

2. Demonstrate technical competency and commercial acumen

3. Have a proven track record in consistently achieving financial targets.

4. Have a high degree of personal motivation, a desire to make an immediate contribution and possess a distinct sense of urgency.

5. Be confident, driven, dynamic, creative and a problem solver.

**Decision Making and Working Conditions**
The Ruminant Technical Service Manager is involved in a range of products and has decision-making freedom within the area of responsibility. Together with the Head of Ruminant, he/she will agree to focus on key platforms for the year, meaning that he/she will spend 75% of his time on these focused platforms agreed _a priori _. The incumbent is responsible to manage projects across functions professionally and timely.

Based at Kemin’s Asia Pacific regional headquarters in Singapore, the incumbent is required to have time flexibility and may require accomplishing additional work after the usual office hours. The incumbent will be expected to travel both regionally and internationally on a regular basis.

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