Customer Service Ambassador

7 days ago

Singapore TRITON AI PTE. LTD. Full time

Permanent position
- Well-spoken in English & Mandarin (to liaise with Chinese counterparts)
- **With min 1 year of working experience in concierge/ hospitality/ customer servicing or front-facing functions**:

- Working Hours: Monday - Saturday: 9.30 am - 7 pm; Sunday: 9.30 am - 6 pm (5 days work week) - 2 days off on weekdays

**Responsibilities**:

- Welcoming customers upon entrance
- Acting as the point of reference for guests who need assistance or information
- Understanding customer’s needs and directing them to sales consultant or service advisor
- Answer the phone and make appointments, take and distribute messages or mail, and redirect calls
- Generate showroom reports and maintain leads database
- Provide support to marketing activities and events
- Ensure the showroom is in pristine condition
- Any other tasks assigned by the superior
- Respond to complaints and find the appropriate solution

**Requirements**:

- Preferably with at least NITEC in Service Skills or relevant discipline
- At least 1 year of experience as a concierge or customer service ambassador
- Basic MS Office/ Salesforce is a bonus

**Triton AI Pte Ltd**

**Registration Number: R23118389**

**EA: 21C0661

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