Customer Service Officer

2 weeks ago

Queenstown, Singapore ITCAN Pte Ltd Full time

Job Responsibilities:

- Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
- Fulfillment follow through on case handling and with customers;
- Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
- Overtime is required based on the work load.

Job Requirements
- Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Working Time:
Open for normal working hours too.

(Morning / Afternoon Shifts): Earliest is 7:00 AM and (Afternoon shift 12PM /1PM /2 PM) -9.5 Hrs (including 1 Hr break).

Location: Alexandra Road.

Benefits: Salary + CPF + 2 Months Performance Bonus(Sub. to client approval) + 14 Days AL + 14 Days ML.

Budget capped max/ up to $4000(including allowances)

**Job Type**: Contract
Contract length: 12 months

**Salary**: $3,000.00 - $4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Shift system

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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