Operations and Customer Support Officer

4 hours ago


Queenstown, Singapore Seraya Energy Full time

COMPANY DESCRIPTION
Geneco, a brand of YTL PowerSeraya, is an integrated energy provider committed to building a sustainable and accessible energy future for the communities it serves. As an authorised electricity retailer, Geneco sells electricity to homes, businesses, and industries across Singapore.

Geneco's parent company, YTL PowerSeraya, is one of Singapore's largest power generators, with 50 years of experience in power generation. Geneco's eco-friendly ethos stems from the United Kingdom, where Geneco UK part of the wider YTL Group of companies has been acclaimed for its work in recycling and renewable energy. To learn more, visit geneco.sg.

DESIGNATION : Operations and Customer Support Officer

RESPONSIBILITIES
**Operations and Customer Support Officer**

**Responsibilities**:
**Manage Customer Onboarding / Offboarding
- Manage the end-to-end customer onboarding and off-boarding process, ensuring accurate documentation and alignment with standard and non-standard contractual terms.
- Verify customer documentation and ensure compliance with company policies
- Collaborate with SP Services & MSSL Team to ensure contractual obligations are accurately reflected in downstream systems
- Process onboarding requests promptly and efficiently

Customer Interactions Handling:

- Collaborate with internal service partners such as sales, finance, and credit control to address customer queries and concerns promptly.
- Effectively route and resolve inquiries and issues to ensure timely resolution

Sales and Product Inquiry Handling
- Provide comprehensive information about the organisation's product and services to potential customers.
- Convert leads into sales by showcasing the value proposition effectively

Administrative Task:

- Process forms (eg GIRO)
- General administrative tasks (eg Verification and submission of team invoices)

QUALIFICATIONS
**Requirements**:

- Diploma and/or previous experience in related field would be advantageous
- Excellent communication and documentation skill
- Comfortable working in a call center environment
- Experience handling SME clients or non-routine customer service queries is an advantage
- Able to manage ambiguity and adapt to evolving customer needs
- Ability to multi-task and prioritise tasks effectively
- Attention to detail and accuracy in documentation
- Proficiency in MS Office Suite
- Work collaboratively in a team environment



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