Pre Sales Engineer/manager

4 days ago

Singapore TOFFS TECHNOLOGIES PTE. LTD. Full time

Conduct product demonstrations:

- Articulate projected benefits that will be delivered to the customer
- Clarify customer concerns on the product
- Deliver structured proposals, presentations, trainings and product demonstrations to customers
- Develop collateral for recommended solutions to be presented to the customer

Provide pre-sales customer support:

- Develop a regular process for after sales support
- Drive the fulfilment of commitments to customers
- Expand customer relationships by acting as a trusted advisor
- Manage implementation, maintenance and support cycle for sold solutions
- Plan the effective transition from pre-sales to post-sales project phases
- Resolve complex customer and product issues
- Track performance and quality of support service delivery

Develop business:

- Develop technical product collateral for use by sales staff and customers
- Explore technical viability of all proposed solutions
- Make recommendations for development and implementation of customisations and upgrades to existing products
- Pursue upsell opportunities with existing customers

Develop solution prototypes:

- Guide the diagnosis of technical issues
- Manage the development of prototypes in with customers and the development teams
- Outline solution objectives, technical requirements, schedules, deliverables and cost estimates
- Oversee the development of prototype or "proof of concept" to establish viability

Implement pre-sales and post-sales support strategy:

- Identify impact of technological developments on pre-sales and post
- sales activities
- Oversee the collation of information on customer needs, priorities and market trends
- Produce pre
- and post-sales product propositions

**Job Requirements**
- Diploma/Degree in Business Administration, Computer Science or equivalent
- 5 + years of experience as a Pre-Sales Engineer or in a client facing role providing enterprise solutions
- Previous experience in a customer facing role such as digital marketing consultant, solution consultant, solution analyst, business analyst, business consultant, pre-sales consultant or solution architect
- Effective communication and presentation skills

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