Clearance Support Agent
2 weeks ago
**Customs Clearance Support Agent (CSA)**
**Reporting to the Custom Clearance Manager (South Asia Hub), the incumbent are responsible for **the clearance of DHL shipments by communicating with internal and external customers on the clearance requirements. The staff will also need to coordinate with the relevant authorities to obtain the necessary shipment information and documents required for shipment clearance.**
**Responsibilities**:
- Advises customers on trade compliance matters in order to ensure that their shipments clear customs with minimum delays and that they comply to the customs regulations and laws,
- Understand and comply with the regulations and guidelines issued by the customs agency or other government agencies supervising import and export activities
- Have a good understanding of DHL’s systems and capabilities and must be able to explain these capabilities and its limitations to the government agencies to ensure a good fit between these agencies’ requirements and DHL system and service capabilities
- Maintain a professional relationship with colleagues from other DHL departments and to work towards fostering a work atmosphere that encourages teamwork, positive contribution and constructive dialogue to solve work issues and achieve the companies goals and aims
- Comply with policies, regulations and procedures that have been spelt out by Customs and other government agencies
- Demonstrate flexibility to support adhoc changes that may occur during shift operations in order to meet the operational demands and to maintain a high service quality
- Understand and comply with the requirements from other Gateways and Hubs
- Demonstrate an awareness of the procedures, policies and requirements of the affected DHL departments concerned and the impact of clearance activities or output on these departments. Minimise or remove any actions that will negatively impact these departments and when required, work with these departments to arrive at a mutually agreed solution.
- Abide by the established work guidelines and procedures to ensure company’s goals and objectives are met
- Foster good relations with the network and follow-up the special requirement if necessary
**Requirements**:
- Minimum O Level/ Diploma or equivalent
- Minimum 4 years of experience working in customs clearance matters within the logistics, international transportation or brokerage industry is required
The role is required to perform shift work.
**Working Location**:DHL Express (Singapore) Pte Ltd (South Asia Hub) -121 Airport Cargo Road Singapore 819480
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