L1 Production Support Engineer for Visionplus in Singapore

2 weeks ago

Singapore Mindmap Full time

Description

Role Summary

The L1 Production Support Engineer for VisionPLUS 10 (Flex) at

the client is responsible for monitoring,

triaging, and resolving first-level issues across VisionPLUS 10

modules. This includes batch job

monitoring, incident handling, and coordination with L2/L3 teams

for escalations.

Key Responsibilities

(Flex).

Perform daily health checks and validations across modules like

CMS, FAS, TRAMS, ITS, etc.

Handle initial triage of incidents and user tickets.

Provide quick fixes and workarounds for known issues.

Maintain SOP documentation and knowledge base for recurring

issues.

Escalate unresolved or complex problems to L2/L3 teams.

Coordinate with development, infrastructure, and vendor teams.

Support monthly release deployments and patching activities.

Prepare RCA and incident reports.

Serve as the first point of contact for VisionPLUS 10 -related

incidents and service requests.

Assist with routine tasks such as password resets, account

unlocks, and basic configuration

changes.

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