
Non-sales Role) Call Centre Customer Service Officer
24 hours ago
**Training Program**
- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.
**Shift Timings (Choose One Shift Option)**:
- Option #1: Weekends Shift _
- Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week _
- Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between _
- Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) _
- Or otherwise advised by the Client _
- Option #2: AM & PM Shifts + Weekends / Night _
- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm _
- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF _
- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am _
- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm - 8am/Sun OFF _
**Job Description (Non-Sales Role)**
- Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
- Customer Fulfillment follow through on case handling and with customers
- Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
**Job Requirements**
- **Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.**:
- Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
- Possess good command of written and spoken English.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Passion for working, responsible and with good working attitude.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
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