Highly Motivated Call Centre Officer

24 hours ago


Singapore beBeeCustomerService Full time $2,500 - $2,800
Call Centre Officer Job Description

We are seeking a highly motivated and skilled Call Centre Officer to join our team. This role involves accepting and registering bookings, offering alternatives to customers, and responding to customer queries in a professional and timely manner.

  • Accepting and registering bookings with high levels of accuracy and efficiency
  • Offering alternatives to customers and identifying potential sales leads or opportunities for growth
  • Responding to customer queries by providing accurate and consistent information regarding custom requirements, transit times, and prices
Key Responsibilities:
  • Providing excellent customer service and ensuring a positive experience for all customers
  • Working effectively in a fast-paced call centre environment and meeting performance targets
  • Collaborating with colleagues to achieve shared goals and objectives
Requirements:
  • Demonstrating result-oriented behavior and a commitment to service excellence
  • Being available for shift and non-shift arrangements to meet business needs
  • Holding a minimum GCE 'O' level or equivalent qualification with 2 years of relevant experience in a call centre environment or telesales environment in a service industry

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