Executive, Online Sales

2 weeks ago

Singapore LEATHERSOLUTION PTE. LTD. Full time

Location: Near MacPherson MRT Station

1. ROLE DESCRIPTION

Reporting to the Sales Manager, the Online Sales & Customer Service executive is responsible for the weekly online orders. The role is to accelerate online operations, alleviate customer relation management support and e-commerce accounts. You will play a key role in shaping Dr.Bags digital presence, fostering customer retention and brand awareness throughout this journey.

Dr.Bags is committed to facilitating a high performance and multi-dimensional learning curve that creates a strong foundation for young professionals with the ambition to thrive in the luxury e-commerce service industry.

2. SPECIFIC RESPONSIBILITIES
- Have a complete understanding of Dr.Bags’ services so as to recommend and answer clients’ questions proficiently. Training will be provided
- Under the supervision of the operations manager, support in day-to-day processing of service order which involves skilled checking, assessment and explanation of services for cleaning, colouring, protection coating and repair services for bags, accessories and footwear
- Oversee daily and weekly deliverables to follow up on payments, service completion dates, and schedules in accordance with order workflow system
- Communicate with customers through various channels, provide a seamless customer service experience to uphold client service excellence, and provide professional customer support
- Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as support all stock-taking exercises
- Proactively acquire knowledge regarding luxury brand news, new services, new product information, customer feedback, and staff communication

3. COMPETENCIES
- Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully
- Gain experience on online e-commerce dynamics and platforms for luxury service industry
- To be able to learn and identify clients’ needs and issues, and discover what it takes to meet their needs in an online retail environment
- Acquire database management skills
- Develop ability to multitask, organise, prioritise, and manage time effectively
- Gain experience in Customer experience analysis
- Gain basic knowledge of digital marketing

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