LMS Executive

2 weeks ago

Singapore AT-SUNRICE GLOBALCHEF ACADEMY PTE. LTD. Full time

**Job Purpose**:
The LMS Executive is responsible for the administration, configuration, and technical support of the Learning Management Systems— **Teamie**(Academy) and **Blackboard**(University). The role includes troubleshooting LMS-related issues, supporting learning material management, and working closely with faculty and operations teams to ensure smooth delivery of academic programs.

**Key Responsibilities**:
**A. LMS Administration (Teamie & Blackboard)**:

- Add and update student batches based on intakes and academic calendars.
- Upload or copy course content, including Articulate modules, recipes, PowerPoints, and TL2 videos.
- Set up course shells and ensure course pages are accessible and complete prior to term starts.
- Manage user roles, permissions, and enrollments for students, instructors, and staff.
- Monitor system performance and liaise with IT or external vendors to resolve issues.

**B. LMS Troubleshooting & Support**:

- Assist in troubleshooting issues raised by faculty, student services
- Provide direct support to faculty and students experiencing problems using the LMS.
- Log support tickets to **Teamie Support**when needed for resolution.
- Upload updates and fixes into the LMS based on internal or vendor guidance.

**C. Learning Materials Management**:

- Plot **Master Batches**for new programs, ensuring Articulate Modules, Recipes, PPTs, and TL2 videos are properly uploaded and linked.
- Actively managing materials for ongoing batches
- Assist in saving, organizing, compiling, and updating learning materials.
- Handle academic projects such as locating and uploading missing materials (e.g., recipes, PPTs, TL2 videos).

**D. Training & Documentation**:

- Conduct training for instructors and staff on using Teamie and Blackboard effectively.
- Create and maintain user guides, FAQs, and process documentation for internal use.
- Support onboarding of new faculty or administrative staff with LMS responsibilities.

**E. Reporting & Analytics**:

- Generate reports on course usage, student progress, completion rates, and engagement.
- Share insights with faculty and leadership to drive academic and operational improvements.

**F. Collaboration & Projects**:

- Collaborate with Faculty and Curriculum teams to continuously improve the digital delivery of course materials.
- Participate in special projects related to LMS optimization, digital learning, and system integration.

**Qualifications & Skills**:

- Diploma or Degree in Information Technology, Educational Technology, Instructional Design, or a related field.
- Experience with **Teamie**, **Blackboard**, or similar LMS platforms is preferred.
- Strong organizational and troubleshooting skills with a customer-service mindset.
- Familiarity with uploading multimedia and interactive content (e.g., Articulate modules, video lectures).
- Excellent communication skills and the ability to train and support users across departments.
- High attention to detail with the ability to manage multiple priorities and deadlines.

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