Ramp Services Agent

2 weeks ago

Singapore WINGSOVERASIA PTE. LTD. Full time

**Responsibilities**:

- Perform day-to-day flight concierge and operations support duties and serve as point of contact
- Receive, track and coordinate requests for flight concierge, flight support including membership flight.
- Provide ground logistics and manpower assistance to private aircrafts and pilots/crew within established operating procedures and quality standards
- Provide porter services such as delivery of luggage and cargo from and to the aircraft
- Assist in towing, pushback, aircraft marshalling and disconnecting services for all types of aircrafts
- Placing chocks and cones around aircraft.
- Provide service to the aircraft using ground support equipment (GPU, water/lavatory service truck, aircraft stair unit, etc.) and ensure its safe operations and serviceability.
- Report equipment problems and breakdowns to facilitate fast repairs
- Concierge driver for flight crews and passengers
- Assist in providing aircraft with ice, coffee, catering etc. and assist with general ground keeping including aircrafts, hangar and operational vehicles cleaning
- Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment
- A key team member in the company’s safety action group, assist with audits and inspection.
- Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system
- Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew
- Monitor progress of flights and assists pilots as required
- Coordination of logistics for private aircraft flight operations
- Ensure that aircraft are ready for their flights by providing efficient ground support services
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules
- Comply with all airport authority and security requirement
- Assist in various other administrative or operational duties as directed from Ramp Supervisor / Ops & Safety Manager

**Requirements**:

- Class 4 driving state license is mandatory with a clean record
- 5 days’ work week (Mon-Sun) or 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.
- Company car not allowed to drive home
- Working experience in hospitality or MICE industry desired
- Good spoken and written English with Mandarin or Malay as second language
- Great physical fitness and strength
- Proactive, passionate, meticulous and with a strong safety mindset
- Strong teamwork and communication skills
- Punctual and excellent customer service skills & attitude
- Pleasant, courteous and outgoing personality with lots of smiles

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