CRM Manager, Ap Cluster

2 weeks ago

Singapore Organon Full time

The Position
- ** Customer Relationship Manager is leading CRM strategy and **Operations** in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.**:

- This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market teams to plan and execute all CRM priorities
- ** The position can be based in any markets of AP cluster **including Singapore, Malaysia, Taiwan, Hong Kong, Vietnam, India, Indonesia, Philippines, Australia, New Zealand and Thailand.

CRM operation
- Accountable for day to day operations of CRM
- Operating as the trusted advisor for the CRM solution, supporting ongoing multichannel engagement acceleration
- Designing the structured multichannel engagement plan in Veeva system for commercial functions to provide feedback.
- Leading CRM integration with other platforms and systems in the company
- Establishing guidelines efficient CRM usage for stakeholders
- Reviewing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.
- Supporting market expansion and planned new Veeva functionality onboarding.
- Supporting day to day operations of CRM

CRM capability
- Producing a 3-year roadmap to enable the CRM function to be a customer centric, business focused, results oriented function.
- Collaborating with stakeholders both locally and within the AP cluster to deliver the roadmap in real terms.
- Represent AP cluster to participate the Global CRM community meetings to address the needs from AP cluster and provide feedback to Global CRM community on the prioritized CRM solutions to be built in pipeline.

CRM strategy
- Enabling the field force through effective CRM training in AP cluster for the various users (eg. sales manager, sales rep, marketing, medical affair, SFE etc.)
- Actively updating stakeholders on the latest CRM trends in the pharmaceutical industry, identifying executable solutions with high impact

**Secondary Job Description**

**Who We Are**:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

**Search Firm Representatives Please Read Carefully**

**Annualized Salary Range**

**Annualized Salary Range (Global)**

**Annualized Salary Range (Canada)**

**Please Note: Pay ranges are specific to local market and therefore vary from country to country.**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites**

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R525275

  • CRM Manager

    2 weeks ago

    Singapore Organon Full time

    **The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...

  • CRM Executive

    5 days ago

    Singapore AMOREPACIFIC SINGAPORE PTE. LTD. Full time

    This is an opportunity for you to be part of the Number 1 Beauty Company in Korea for the Singapore market! At AmorePacific, we exist to inspire and celebrate Asian beauty through our unparalleled blend of traditional Asian wisdom, pristine ingredients, and technological innovation to a customer basethat spans the globe. Being part of the CRM team allows...

  • Cluster Manager

    7 days ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Cluster IT Manager

    2 weeks ago

    Singapore Marriott International, Inc Full time

    **Job Number** 24088102 **Job Category** Information Technology **Location** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and operates Information Technology (IT) discipline for...

  • Cluster Manager

    2 weeks ago

    Singapore NTUC Health Full time

    **About Us**: **About NTUC Health Co-operative Limited** **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and...

  • Asia Pacific Cluster Digital

    2 weeks ago

    Singapore Organon Full time

    **The Position** - Highly dynamic career in Sales and career development opportunities - Be part of a high performing team in a collaborative environment - A great opportunity that leads to brand management - The position can be based in any markets of AP cluster** **including Singapore, Malaysia, Taiwan, Hong Kong, Vietnam, India, Indonesia, Philippines,...

  • Cluster Manager

    1 week ago

    Singapore BAG NERDS PTE. LTD. Full time

    The Cluster Manager will provide leadership/strong communication/influencing skills and be able to show tangible results in a dynamic retail environment. You will support the business growth by driving the sales culture and improving sales results. Ideally, you will also have experience in coaching and continuously developing the competencies of your team....

  • CLUSTER ASSISTANT DIRECTOR OF FINANCE

    5 days ago

    Singapore Raffles Hotels & Resorts Full time

    Job Summary Reporting to the Cluster Director of Finance, the Cluster Assistant Director of Finance will assist in overseeing the overall financial management of the Hotels including financial reporting, budget and forecasts preparation, as well as the development and maintenance of adequate internal accounting control policies and procedures to ensure...

  • Cluster Assistant Director of Finance

    5 hours ago

    Singapore RAFFLES SENTOSA SINGAPORE Full time

    JOB SUMMARY Reporting to the Cluster Director of Finance, the Cluster Assistant Director of Finance will assist in overseeing the overall financial management of the Hotels including financial reporting, budget and forecasts preparation, as well as the development and maintenance of adequate internal accounting control policies and procedures to ensure...

  • CLUSTER ASSISTANT DIRECTOR OF FINANCE

    5 days ago

    Singapore Sofitel Full time

    Overview Join to apply for the Cluster Assistant Director of Finance role at Sofitel . Company description: Sofitel is based on three core values—A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness. The brand focuses on personalised service and luxury, with a commitment to excellence and a can-do attitude. Job description:...