Cluster Manager

**About Us**:
**About NTUC Health Co-operative Limited**

**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

**Services**:Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

**Community Support**: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

At NTUC Health, we believe age is just a number Seniors can lead exciting, purpose-driven lives, doing the things they love. If you have a strong desire to help seniors redefine their golden years and continue living vibrantly like we do, join us

Our goal is to make our seniors' lives more fulfilling. That is why our community and volunteer activities are at the heart of what we do. As a Cluster Manager, you will head and manage a cluster of Active Ageing Centres (AAC). Our Cluster Managers guide and work with the cluster's respective centre-in-charge (CICs) and key stakeholders to develop, improve and implement plans to inspire, energise, and celebrate joyful living for our seniors.

**You will need to**
- Implement initiatives that will enhance the quality of our offerings through extensive partnerships with external expertise, and internally across clusters, agencies and disciplines
- Drive solutions to update and upgrade systems, structures and equipment to improve clusters' centres' operations and maximise resources
- Support and groom CICs through formal learning, mentorships and coaching
- Develop best practices to create a culture of excellence
- Keep abreast of trends in the eldercare industry to stay competitive and up to date with the centres' service offerings

**Qualifications**:

- Masters or Degree in Business Management / Psychology / Gerontology or other relevant fields or Diploma with relevant working experience
- Minimum 10 years of work experience, with 3 to 5 years in a leadership/management role, preferably in community or healthcare sectors

**You should**
- Thrive in a collaborative and dynamic environment
- Have strong communication and stakeholder management skills
- Enjoy transforming data into actionable insights
- Be proficient in Google Suite Applications

**Skills**:
Business Development

P&L Management

People Management

Operations management

**Other Information**:
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.