Spare Parts Warranty Support Coordinator

2 weeks ago

Singapore HARMAN SINGAPORE PTE. LTD. Full time

**About the Role**

This position will manage and support the supply of spare parts required for after sales service warranty based on guidelines from Consumer Audio SBU, Asia-Pacific. The incumbent will also be the key support to call center to manage and resolve any warranty claims issues.

**Your Team**

In this role, you will report directly to the Operations Director, Consumer Audio, Asia-Pacific.

**What You Will Do**

**SPARE PARTS**
- Manage General Order Management which includes order entry, backlog management, coordinating of material shipments, ensuring on-time delivery and accurate invoicing of parts shipments based on sales orders.
- Interact with regional distributors and address spare parts inquiries, which includes providing quotations, verifying stock availability and handling shipment-related matters.
- Collaborate with Global Spare Parts team to ensure spare parts order fulfillment, maintain spare parts quality, resolving MOQ issues and address distributors' feedback.
- Liaise with Regional spare parts teams in both USA and EMEA to facilitate intercompany purchase order placement.
- Liaise with warehouse's outbound team to coordinate outbound shipment arrangements.
- Liaise with freight forwarders to ensure competitive pricing and arrangements.

**WARRANTY**
- Handle in-warranty/out-warranty exchange requests.
- Generate credit notes for distributors after approval of RMA warranty claims.
- Collaborate with Distributors' Service Centers, Regional Service teams, QSL (Australia), SEMAS (Korea), and Foundever (Manila Call Center) to resolve warranty issues.
- Coordinate closely with the Global Technical Support and Quality Team to address warranty matters.

**CUSTOMER SERVICE**
- Maintain the APAC customer service flow for uploading into Salesforce.
- Support the Customer Service Manager in preparing slides and handling project-related tasks.

**What You Need**
- Diploma & above in related Business study.
- Minimum 3 years of experience in spare parts and customer service management or related field.

**What is Nice to Have**
- Prior experience in Consumer Electronics or FMCG industries.
- Talent and aptitude to analyse and solve problems independently.
- Excellent written and verbal communication skills.

**What Makes You Eligible**
- Be willing to travel.
- Any offer of employment is conditioned upon the successful completion of background reference checks.

**What We Offer**
- HARMAN is an innovative technology leader that is rapidly on the move. We empower our global teams to do their best as they take on the big challenges that make life better.
- As a part of HARMAN, you can expect to be valued for exactly who you are, for every day to be different, and to be part of a global organization full of fun, unique and talented people.

  • Sales and Warranty Operations Coordinator

    5 days ago

    Singapore Private Advertiser Full time

    Sales and Warranty Support Role:This challenging and rewarding role involves providing sales support to the Sales team at Private Advertiser. As a Sales & Warranty Coordinator, your key responsibilities will include inputting sales orders, ensuring they are processed according to customer requirements, and collaborating with other departments to ensure...

  • Sales & Warranty Coordinator

    6 days ago

    Singapore Private Advertiser Full time

    Sales Support Responsibilities: Provide support to Sales team to achieve targets and handle coordination work. Input sales orders and ensure they are processed according to customer's requirements. Collaborating with other department to ensure deliveries are handled efficiently and delivered on schedule. Responds to any inquiries from the customers....

  • Global Spare Parts Coordinator

    7 days ago

    Singapore CULTIVAR ASIA PTE. LTD. Full time

    About Us:Cultivar Asia Pte. Ltd. is a leading player in the automation industry, transforming the cleaning industry with innovative robotic solutions. Our technology has made a significant impact in 30 countries, and we continue to grow exponentially.Job Responsibilities:Inventory Forecasting: Develop and manage accurate inventory forecasts for global and...

  • Sales and Warranty Support Specialist

    5 days ago

    Singapore Private Advertiser Full time

    Job Description:As a Sales & Warranty Coordinator at Private Advertiser, you will be responsible for providing support to the Sales team to achieve targets and handle coordination work. This includes inputting sales orders, ensuring they are processed according to customer requirements, and collaborating with other departments to ensure deliveries are...

  • Spare Parts Coordinator

    2 weeks ago

    Singapore SEASAFE MARINE LIMITED Full time

    **Position Overview SeaSafe Marine has a vacancy for a Spares Parts Coordinator to join our busy and growing service team in Singapore. Ideally you would have a background dealing with marine equipment spare parts as a technical purchaser or a technical assistant in either a marine service provider, a equipment manufacturer or a technical ship manager. This...

  • Spare Parts Coordinator

    2 weeks ago

    Singapore WALLEM SHIPMANAGEMENT SINGAPORE PTE. LTD. Full time

    **Position Overview: Wallem has a vacancy for a Spares Parts Coordinator to join our busy and growing service team in Singapore. Ideally you would have a background dealing with marine equipment spare parts as a technical purchaser or a technical assistant in either a marine service provider, a equipment manufacturer or a technical ship manager. This can be...

  • Spare Parts Coordinator

    2 weeks ago

    Singapore Maritime Singapore Connect Full time

    **Wallem Group** A vacancy for a Spares Parts Coordinator to join our busy and growing service team in Singapore. Ideally you would have a background dealing with marine equipment spare parts as a technical purchaser or a technical assistant in either a marine service provider, a equipment manufacturer or a technical ship manager. This can be a demanding...

  • Spare Parts Coordinator

    7 days ago

    Singapore YAMAZAKI MAZAK SINGAPORE PTE LTD Full time

    Job OverviewThe Spare Parts Officer plays a critical role in ensuring the smooth operation of our manufacturing plant. As part of the team, you will be responsible for managing the spare parts inventory, coordinating procurement, and facilitating distribution to minimize downtime.

  • Spare Parts Support Coordinator

    4 days ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our client is a major player in the home appliance and electronics industry. The incumbent will be providing spare parts sale in the Customer Service Centre. 【 What you will be doing 】 1. Daily Scope of Job: - Preparation location for new models and monitor re-order level - Issuing & update return/ usage spare parts for service technicians - Sale of...

  • Sales & Warranty Operations Specialist

    3 days ago

    Singapore Private Advertiser Full time

    Job OverviewAs a key member of our team at Private Advertiser, we are seeking a highly skilled Sales & Warranty Coordinator to join our dynamic organization. This role will be responsible for providing sales support, coordinating warranty claims, and maintaining customer relationships.Sales Support Responsibilities:• Assist the Sales team in achieving...

  • Spare Parts Manager

    2 weeks ago

    Singapore CULTIVAR ASIA PTE. LTD. Full time

    Our client is in the automation industry, transforming the cleaning industry with advanced robotic solutions that tackle manpower challenges. Their innovative robots are already making a difference in 30 countries! As they continue to grow, they are seeking a **Spare Parts Manager**to join their team. Key Responsibilities: - Develop and manage inventory...

  • Spare Parts Executive

    3 weeks ago

    Singapore CULTIVAR ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesLionsBot Singapore is seeking a proactive and detail-oriented Spare Parts Executive to oversee daily spare parts packing and shipping operations to always keep "right Spare parts at Right Subsidiary warehouse at right time". This role involves strategic and optimized packing considering the parts size and weight, planning shipments,...

  • Spare Parts Executive

    9 hours ago

    Singapore CULTIVAR ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesLionsBot Singapore is seeking a proactive and detail-oriented Spare Parts Executive to oversee daily spare parts packing and shipping operations to always keep "right Spare parts at Right Subsidiary warehouse at right time". This role involves strategic and optimized packing considering the parts size and weight, planning shipments,...

  • Spare Parts Manager

    5 days ago

    Singapore PERSOLKELLY Singapore Full time

    Central - $4500-$7000 - Microsoft Dynamics AX **Responsibilities** - Overseeing and managing the activities of the spare parts operations - Proactively reaching out to customers - Responsible for quotation and follow up till invoicing - PO requisitions; three way matching and supplier invoice updates - Co-ordinate shipment, handle shipment discrepancies -...

  • Spare Parts Manager

    2 weeks ago

    Singapore Cultivar Asia Full time

    Our client is in the automation industry, transforming the cleaning industry with advanced robotic solutions that tackle manpower challenges. Their innovative robots are already making a difference in 30 countries! As they continue to grow, they are seeking a **Spare Parts Manager** to join their team. **Key Responsibilities**: - Develop and manage...

  • Spare Parts Operations Manager

    7 days ago

    Singapore CULTIVAR ASIA PTE. LTD. Full time

    Job Description:We are seeking a highly skilled Spare Parts Operations Manager to join our team at Cultivar Asia Pte. Ltd.Company Overview:Cultivar Asia Pte. Ltd. is a leading player in the automation industry, revolutionizing the cleaning industry with innovative robotic solutions. Our cutting-edge technology has made a significant impact in 30 countries,...

  • Product Support Coordinator

    6 days ago

    Singapore This is an IT support group Full time

    About the role As a Product Support Coordinator at Berg Propulsion Pte Ltd, you will support customers from the regional countries, logging the order and ensuring the product is delivered according to Berg Propulsion's standards and service level. Job Description Handle the after-sales service for spare parts of marine propulsion system. Handle customers...

  • Warranty Coordinator

    5 days ago

    Singapore Private Advertiser Full time

    About the Role:This exciting opportunity has arisen for a Sales & Warranty Coordinator to join our dynamic team at Private Advertiser. As a key member of the Sales team, you will provide critical support to help achieve sales targets and handle coordination work. Your primary focus will be on inputting sales orders, ensuring they are processed correctly, and...

  • Spare Parts Coordinator

    3 weeks ago

    Singapore EUROKARS AUTO PTE. LTD. Full time

    Roles & ResponsibilitiesBMW Car Parts Advisor Main Purpose of the Job:The Parts Advisor (Parts Counter) sells parts over the counter and answer enquiries over the phone. He/she assists customers in selecting required parts in a friendly professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main...

  • Spare Parts Coordinator

    1 day ago

    Singapore EUROKARS AUTO PTE. LTD. Full time

    Roles & ResponsibilitiesBMW Car Parts Advisor Main Purpose of the Job:The Parts Advisor (Parts Counter) sells parts over the counter and answer enquiries over the phone. He/she assists customers in selecting required parts in a friendly professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main...