Senior Claims Specialist, Marine

7 days ago


Singapore Chubb Full time

Responsible for providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate marine claims including cargo, hull, marine liability, fine arts etc.

Role and responsibilities:

- Proactively manage claims.
- Reviewing and analyzing policy coverage.
- Ensure adequacy of reserve, conduct on time file review and resolution.
- Evaluate and negotiate the resolution of claims ensuring cost effective outcome.
- Identifying potential fraud, risk management and recovery.
- Managing client’s expectation both internal and external
- Taking responsibility for ad-hoc projects.

**Skills and Experience**:

- Broad knowledge of marine policies and businesses.
- Demonstrated effective communication, negotiation and interpersonal skills to be capable of dealing with all levels of Chubb personnel as well as customers, brokers, loss adjusters, reinsurers and lawyers.
- Ability to adjust to change driven by business needs.
- Must work effectively as part of the team.
- Ability to look for win-win outcomes with customers.
- Excellent analytical skills.
- Ability to maintain a high level of quality in all claims administration activities ensuring that settlement times and complaint levels are minimized and that customer surveys provide positive indication of ongoing success.
- Sound knowledge of claims administration procedures and related systems.
- Ability to develop and implement appropriate claims management strategies and plans



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