Community Manager

JLL supports the Whole You, personally and professionally.

Community Manager
Work Dynamics - Integrated Facilities Management
**Location**: Depot Road

Site Management
Act as the Call Center Agent for the site.

Triage all work requests to respective parties

The single point of contact for requests, providing status updates as needed

Manage all colleague inquiries and issues tactfully and confidently

Conduct daily site walks to assess site and floor conditions

Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied

Provide support and backup for site facilities coordinator, soft services, and MAC coordinator as needed

Provide support and back up for Compass Conference Solutions team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up

Ensure office, kitchenette, and pantry equipment are in good working condition.

Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace - One Team

Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations

Task/Responsibilities
Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations

Coordinate and provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming, JLL offered virtual events

Trusted advisor for all colleagues and contractors connection to site resources, services, and amenities

Consolidate all colleague issues and generate a monthly report

Assist with the badging process where necessary

Colleague Engagement & Communications
Be recognized and identified as the go-to or host of the office

Greet colleagues, using names when possible

Provide visitor management support when necessary, warm welcome, greeting, familiarizing guests with the site and amenities; escorting when necessary

Support and align with Client's Pic with new hire onboarding; conduct biweekly site tours and participate in Welcome Week and orientation

Visibly engaged

To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues

Share communications collaterals with the JLL team

Provide intuitive workplace delivery, anticipating colleague needs

Create, plan and implement colleague engagement activities and activations in partnership with client and other supplier partners

Provide backup support for conference services, guest services, and other roles as necessary

Internal JLL Duties
Support transitions activities to go-live

Onboarding support and Concierge - White Glove Onboarding Program for JLL team members

Assist soft services program as needed

Administrative Duties
Administer workplace policies (clean desk, appropriate use of space, etc.)

Additional duties as assigned by Workplace / Facility Manager.

Additional duties as assigned by Client

Experience
Bachelor’s degree or equivalent

3 - 5 years prior experience in hospitality, tourism, events operations property management, or related profession

**Skills**:Confident, friendly & engaging

Teamwork driven

Hospitality mindset focused

Adaptable and agile

Excellent verbal and written communication skills, ability to communicate professionally at all levels

Meticulous with strong organizational and time management skills

Attention to detail

Strong interpersonal skills and highly collaborative

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)

Primary Scope

Triage GetService tickets - colleague engagement, managing expectations, acknowledgment, follow up and follow through - JLL team onsite support

Monitor facilities inbox

Communicate and work closely with FM team to ensure completion of any outstanding items

Greet colleagues warmly with a smile and use name whenever possible

Conduct floor tours noting any changes or items in disrepair inclusive of office space, coffee pantries, reception area, etc.

Visibly engage with colleagues and develop trusted relationships - educate, engage and advise

Manage colleague expectations by keeping them in the know

Answer incoming calls from the main facilities phone line and transfer to the Call Center at the end of each day

Assist with badging process

Manage follow up checklist

Innovation - Partner with client human resources to help develop a schedule of engaging live and virtual events - mini mindfulness pop-ups, mini stretching sessions, culinary teaching kitchens

Intuitive service delivery, anticipating occupant needs

Assist colleagues with requests or connecting them to the correct resource in the workplace i.e., AV support, mail services

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a sup