Call Centre Operator

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Call Centre Dispatch Operator,** As a Call Centre Dispatch Operator, you'll be the first point of contact in the company for many of our customers. On one hand, you will be responsible for delivering a great customer experience, and on the other, you will be allocating the jobs to our ambulance teams. Your job performance will have a major impact on the...

As a Call Centre Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment. Key...

As a Call Centre Manager, you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment. Key...

As a Call Centre Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment.Key...

About the Role Manage and oversee the daily operations of the project, ensuring efficient and effective service delivery for both calls and written correspondence. Monitor performance based on KPIs and provide the project with daily and periodic call and case performance reports, including any ad-hoc reports as required. Ensure the contact centre team...

**StarMed** is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices **Roles & Responsibilities** - Provide accurate and timely information - Preparation of documents and reports - Performing administrative duties and any other duties as...

Responsibilities include: - Make outbound calls to reach out to the population to stay healthy and well in the community - Assist in the implementation and operations of initiatives and enablers (e.g. IT-related projects) to enhance care integration and improve population health Job Requirements: - Possess at least ‘O’ Level qualification. -...

Select how often (in days) to receive an alert: CREATE ALERT Call Centre Business Process Operations Lead Date: 1 Oct 2025Location: Singapore Business Unit: Business Process Outsourcing Services We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect...