Desktop Support Engineer

2 weeks ago


Singapore HELIOS SYSTEMS PTE. LTD. Full time

**Desktop Support Engineer Needed**

**~Strong in Chinese Mandarin Communication~**

Job description
- Service Desk Support Engineers / 1st Level Support
- Provide IT technical service desk and onsite support for end-user services.
- Problem identification, diagnosis, and rectification for both hardware and software issues.
- Support desktops, notebooks, printers, and other hardware components.
- Experience in MacOS support and troubleshooting preferred
- Installation, re-installation, troubleshooting, and reconfiguration of MS Windows, Microsoft tools such as MS Office, internet browser, MS Outlook, etc.
- Provide support for queries, escalation, problem determination, resolution, and IMAC Services.
- Responsible for providing excellent support and timely service.
- Involved in projects such as migration, relocation, and hardware refresh.
- Call Centre experience is advantageous
- Familiar with office productivity tools such as O365
- Good communication skills and detail in work
- Good Customer Service
- May require to work on Saturdays depending on project requirements (Remote)
- Minimum 3 years related IT support experience.
- Mon - Fri, 8:30 am - 6 pm
- Location: Pioneer Road

**Job Types**: Full-time, Contract

**Salary**: $2,600.00 - $3700.00 per month



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