Gem Operational Response Analyst Apac

**Chief Information Security Office**

**GEM Operational Response Analyst **APAC **- AVP / C12**

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program - one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

Within CISO, the Global Event Management (GEM) Operations Team is responsible for managing and improving the GEM Process globally, providing oversight and coordination for the highest criticality vulnerabilities (GEMs), and for managing the vulnerability lifecycle for technology products owned within the Chief Information Security Office (CISO).

CISO

The Vulnerability Operations team was recently formed to lead the operational response to the most critical cybersecurity vulnerabilities, known as GEMs, and to drive tactical and strategic improvements to the GEM Process and Vulnerability Threat Management (VTM) Reporting and Governance. Within the Vulnerability Operations Team, the Operational Response team will manage all potential and newly activated GEMs, including tactical coordination with security, engineering, and operations SMEs, alignment with Fusion Center communications, organization of remediation response instructions and data, stakeholder management, and remediation/status reporting. The team will also provide around-the-clock vulnerability data and global stakeholder support.

The GEM Operational Response Analyst will be part of the Operational Response Team, partnering with regional counterparts in NAM and EMEA.

Key responsibilities for GEM Operational Response Analyst include, but are not limited to:

- Conduct ad-hoc investigations using software, technology inventories, patch status, and vulnerability exposure.
- Interface with business units and IT stakeholders to identify and understand security monitoring and response requirements and design solutions to meet business unit and IT stakeholder needs.
- Act as point of contact for managing and delivering various vulnerability and remediation reports.
- Regularly communicate the progress of initiatives in writing and/or in presentation to senior leadership.
- Identify and implement process improvements.
- Manage corrective actions for existing documented issues and document new ones as needed as risk is identified.
- Support audit and regulatory requests and engagements.
- Complete any other tasks in connection with the role but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.

**_ Requirements_**:

- 5 years’ relevant experience, with proven ability to manage conflict, provide leadership, organize, and make decisions.
- Expert in writing and executing queries in Microsoft SQL Server.
- Working knowledge of one or more patch management or vulnerability management tools.
- Technical background in Windows/Unix Operating systems, python, security technologies, and network architectures.
- Ability to brief technical risks and issues to executives and business leaders.
- Demonstrated ability to lead the development of specific proactive procedures for the detection of security breaches across a la