Customer Service Officer

2 days ago

Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time

**Duties and Responsibilities**:

- To cover all Tour Desk on specific rotating schedule assigned by Senior Customer Service Executive
- In charge of building rapport and relationship with hotel concierges, front desk and hotel staff
- To give guests Courtesy or service call 3 hours after flight lands and coordinate with driver as and when on duty in the office
- Double check on departure details and arrange for airport transfers when needed
- Manage tour desk on daily basis from 8am to 6pm
- To submit daily sales report to Rasa Finance to capture daily sales and monitor on guests feedback and Complaints
- Coordinate tours and liaise with transport for all pick up and drop arrangement
- Collect payment as and when necessary
- Report to Finance ones weekly to submit all cash collection & reconciliation for all Tour Desks
- Invoice all bookings of tickets on the spot and tours on the following day
- Upsell tours to guests if they do not have any pre-planned schedule
- Handle and manage complains using the company’s SOP compliance
- Submit report on every first week of the month for Tour Desk sales & other sales & claim matters
- Basic Pay + Commission

**Qualifications**:

- Diploma or equivalent.
- Customer service or administrative experience preferred.

**Skills**:

- Strong communication skills & Public Relations
- Proficiency in Microsoft Office
- Meticulous and Detail-oriented
- Ability to multi-task and work independently
- Time management skills
- Knowledge of Singapore attractions & travel industry basics is a plus.

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