Executive, Aftersales Support

4 days ago

Singapore PERFORMANCE MOTORS LIMITED Full time

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

**Job Description**:

- Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
- Monitor its implementation to ensure high-level performance and consistency across all operations.
- Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
- Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly Key Performance Indicator (KPI) for BMW Asia timely.
- Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Per Unit (EPU) for improvement plan.
- Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
- Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
- Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
- Build and maintain good rapport with BMW Asia, Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.

**Requirements**:

- Diploma/Degree in Business or Engineering.
- Minimum 3 years of relevant working experience.
- Possess working experience in the automotive industry with a good understanding of Aftersales operations.
- Possess extensive local market knowledge and proven good track records in the automotive-related industry.
- Class 3 driving license.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

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