Customer Service Representative

2 weeks ago

Tuas, Singapore MacDermid Alpha Electronic Solutions Full time

**Who are we looking for?**:
At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company’s success and long-term growth

**What will you be doing?**:

- Uploading Tax Invoices into Customer’s Portal
- Confirming orders for Shipment preparation
- Initiating Shipment bookings with appointed forwarders
- Liaising with Operation team on the date/time of cargoes collection
- Preparing Shipping Documents
- Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
- Providing Customers with all Shipping Documents
- Contact point for shipping related complaints
- Consolidating needed information to relevant Dept for investigation work

**Who are You?**:

- Two to three years related experience and/or training; or equivalent combination of education and experience
- Preferably working in a high volume manufacturing company with experience in customer-facing role.

**What competencies will you need?**:

- Preferably proficient in use of JDE System or other ERP systems.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine correspondence in customer interactions via mail or calls.
- Ability to deal with problems involving several concrete variables in standardized situations

**We are Offering...**:
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

**Teamwork**

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

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