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Customer Service Representative
2 weeks ago
**Challenge Yourself and Impact the Future**:
MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its
commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new
benchmarks for excellence, reliability, and sustainability in electronic materials.
Our Expertise:
- Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
- Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled
reliability.
- Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
- Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
- Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced
functionality and reliability.
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and
infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our
comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain,
empowering businesses to thrive in today's competitive landscape.
**Who are we looking for?**:
Customer Service and Order Processing (Malaysia-Johor Bahru + Partial Penang/New Zealand/Australia)
**What will you be doing?**:
- Handle all incoming enquiries from Customers.
- Consolidating needed info when enquiries are received (Product/Mfg Site/Pricing/MCQ/lead time etc) to Sales Team for ACM to prepare quotations
- Publishing monthly quotations to customers once ACM updated their quotations
- Attending to customers enquiries for stock availability, Lot# and expiry dates, anticipated lead time before customers load their official PO to us
- Liaising with internal Dept (Planners/Purchasers) on Customers Orders (Especially if given lead time is tight) to ensure internal team are able to fulfil the orders
- Processing and confirming all customers PO's received into JDE system
- Conducting yearly customer satisfaction surveys (Per IATF 16949 requirement)
- Contact point for customers special request (add-on label on products/barcodes on cargoes/invoice upload onto customer's portal etc)
- Consolidating needed info when complaints are received (affected products/Lot#/quantities etc) to QA and CTS team to investigate on the cause of complaints
- Sharing anticipated demand surge with Operations team, for them to cater to the needed RM (especially if the product is non common)
- Other Adhoc duties delegated by the manager
**Who are You?**:
**What competencies will you need?**:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
**We are Offering...**:
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves
**Equal Opportunity Employer**:
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation.
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