Customer Success Manager

7 days ago


Singapore KLEOS RECRUITMENT PTE. LTD. Full time

**Customer Success Manager - Enterprise Accounts**
**Location: Japan, Tokyo**
**Hybrid working model**

**Salary: 10mil Yen ~ 12mil Yen + Bonus + Benefits
Our client is a leading fintech provider specializing in innovative solutions for the payments and ecommerce landscape. We are committed to empowering our clients with tools that enhance their operational efficiency and drive growth. As we expand our presence in Japan, we are seeking a passionate and skilled Customer Success Manager to join our team.

**Role Overview**:
As a Customer Success Manager, you will be responsible for managing and nurturing our enterprise accounts within the Japanese market. Your primary objective will be to maintain and grow existing client relationships, ensuring they receive maximum value from our solutions. This role requires exceptional communication skills and the ability to engage with C-suite stakeholders effectively. You will also be responsible for identifying opportunities for upselling and cross-selling our products and services.

**Key Responsibilities**:

- Client Relationship Management: Build and maintain strong, long-term relationships with enterprise clients, acting as their primary point of contact.
- Stakeholder Engagement: Collaborate with C-suite executives and key decision-makers to understand their needs and ensure alignment with our solutions.
- Account Growth: Identify and pursue opportunities for upselling and cross-selling to enhance client satisfaction and drive revenue growth.
- Onboarding and Training: Guide clients through the onboarding process and provide ongoing training and support to ensure successful adoption of our products.
- Performance Monitoring: Track account performance metrics and client feedback to proactively address any issues and implement solutions.
- Advocacy and Feedback: Serve as the voice of the customer within the organization, providing feedback to product teams for continuous improvement.

**Qualifications**:

- Minimum of 5 years of experience in a customer success, account management, or sales role, preferably within the fintech, SaaS, payments, or ecommerce industries.
- Exceptional verbal and written communication skills in both Japanese and English; ability to articulate complex concepts clearly to diverse audiences.
- Proven experience managing relationships with C-suite executives and influencing decision-making processes.
- Strong analytical and problem-solving skills; ability to navigate challenges and deliver solutions that meet client needs.
- Collaborative mindset with a focus on building relationships both internally and externally.
- A must: Business fluent in Japanese language

**Why Join ?**
- Be part of a dynamic team in a rapidly growing fintech company.
- Opportunity to work with high-profile enterprise clients and make a significant impact.
- Competitive salary and benefits package.
- A culture that values innovation, collaboration, and continuous learning.

**Application Process:



  • Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...


  • Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...


  • Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...


  • Singapore ViSenze - Artificial Intelligence for the Visual Web Full time

    ViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...


  • Singapore DDOG SINGAPORE PTE. LTD. Full time

    We’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...


  • Singapore Glassbox Ltd. Full time

    Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in...


  • Singapore Exabeam Full time

    The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world class customer experience and customer...


  • Singapore Wolters Kluwer Full time

    About the Company Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical...


  • Singapore CCH ASIA PTE LIMITED Full time

    **About the Company** Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical...


  • Singapore Digify Full time

    Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...


  • Singapore Kegmil Full time

    About us: Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with superior technology and insights to supercharge their operational efficiency, service performance and...


  • Singapore VOON & ASSOCIATES CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for...


  • Singapore VOON & ASSOCIATES CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for...


  • Singapore ENGAGEROCKET PTE. LTD. Full time

    Description EngageRocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in SaaS? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...


  • Singapore Expereo Full time

    **Department** - Sales **Location City** - Singapore **What does the role look like?** - WHO WE ARE: Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity...


  • Singapore X0PA AI Full time

    Customer Success Manager X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI...


  • Singapore BOARD International SA Full time

    **Customer Success Manager** Here at Board, we have reinvented how companies see, plan, analyze and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help...


  • Singapore Avolution Full time

    **The best of all worlds**:join Avolution, an Australian highly regarded enterprise software house. With offices in Sydney, Singapore, London and Virginia, Avolution is established as an industry leader in its Gartner Magic Quadrant and by other industry bodies. Be part of a smart, friendly team and benefit from our culture which is pragmatic, collaborative...


  • Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-174571 **Contact** Yin Yin Pui- **Contact phone** +65 6692 0751 **Posted** about 5 hours ago - Our Client (clinical trial software and analytics) has a vacancy for Customer Success Manager (remote), a customer-facing role to establish strong...


  • Singapore Easyship Full time

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...