Customer Success Manager

2 weeks ago

Singapore BOARD International SA Full time

**Customer Success Manager**

Here at Board, we have reinvented how companies see, plan, analyze and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who bend over backward to put customers first. Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings unique value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

We want you to think big and act bold through expressing your authentic best self Board is looking for a tenacious Customer Success Manager to join our Customer Success team**.** This is a stellar opportunity to get involved in a highly visible, fast scaling SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

Board is changing the way companies plan and this isn’t Customer Success as usual. We’re looking for team members who can’t sit still and are always thinking about improving the customer and partner experience. Do you enjoy diving into issues and solving problems? Are you detail-oriented yet able to communicate at a high level? Do you enjoy knowing that your work has significantly improved your client’s life? Do you have the personality, the systematic approach, and the skills to align internal, external and partner organizations through the customer journey? If so, this job is for you.

**Come see for yourself what an exciting place to work looks like**

**Your Impact**

As a Customer Success Manager, you are primarily responsible for the successful deployment, user adoption and ongoing health of our customers and their Board solutions. Acting as a key contact for customers, you will work alongside our Professional Services and Partner Success teams to ensure that the customer is trained, has a successful implementation as well as manage their ongoing health and adoption to ensure Board is delivering high ROI. As the primary customer contact for any platform challenges, you will handle escalations and ensure customer satisfaction and referenceability.

Strategic objectives
- Handle a portfolio of customers with a key aim to maximize the Customers ROI and secure contract renewal
- Be the primary Board point of contact and customer trusted adviser during the customer life cycle
- Work as part of an account team and utilize your internal resources to execute on the account strategy
- Spot opportunities to create sales pipeline, contribute to joint account planning and grow the account
- Connect the customer to other areas of Board as needed including the Board Product, Support, Community, Sales, as well as our partner network.

Customer adoption
- Proactively monitor customer end user adoption and sponsorship; build action plans to remedy if needed.
- Guide and support Customers to secure strong adoption
- Work closely with Customers to align Platform Expansion plans to key business objectives
- Enable Customers to achieve business transformation with Board, helping them to map their business goals to the platform capability
- Promote and support engagement with Board through community usage, user groups, event participation (e.g. Board Days, Customer Advisory Boards, Board Mastery Programs, local and virtual user groups)
- Educate Customers on our Platform Roadmap
- Run regular scheduled customer check-ins

Implementation
- Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations.
- Coach customers to create and manage a delivery model and change management framework to support their Board journey, following Board’s trusted PRIME implementation methodology as appropriate.
- Support and collaborate with Board partners when co-delivering a solution.
- Mediate to resolve all technical/platform issues with existing implementation teams (internal or partner) and internal support teams.
- Handle issue escalation
- Ensure proactive ticket deflection
- Advocate our model building best practices with your customers.

Results of all above
- Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives
- Targeted Gross Renewal Rates
- Targeted Net Retention Rates

**Essential Skills**
- Customer first mentality
- Business acumen
- Proactive attitude
- Ability to react with urgency, and remain calm under pressure
- Strong project and program management experience
- Ability to mul

  • Customer Success Manager

    4 days ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Customer Success Manager

    2 weeks ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...

  • Customer Success Manager

    4 days ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    3 days ago

    Singapore Helm Specialist Recruitment Full time

    Technical Shipping - Technical Manager - Singapore - Permanent / Full Time We are partnering with a global digital solutions provider to identify a highly organized Customer Success Manager in Singapore. This hire will be report to the Head of Customer Service, based in US. As Customer Success Manager, you will be responsible for overall customer...

  • Customer Success Manager

    3 days ago

    Singapore Helm Specialist Recruitment Full time

    We are partnering with a global digital solutions provider to identify a highly organized Customer Success Manager in Singapore. This hire will be report to the Head of Customer Service, based in US. As Customer Success Manager, you will be responsible for overall customer satisfaction and adoption of the company's digital solution products. You will be a...

  • Customer Success Manager

    3 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,000 - $5,200 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 110669**Job Views** - 1Roles & Responsibilities **About the job**: A Customer Success Manager is responsible for developing customer relationships that promote retention, solve customer...

  • Customer Success Manager

    3 days ago

    Singapore BELFOR (ASIA) PTE LTD Full time

    As part of our new business model restructure and marketing approach, we have an immediate opening for the role of Customer Success Manager. BELFOR is in the disaster recovery business; the company brings together proprietory knowledge, experience and resources to enable companies affected by disaster incidents to recover quickly, and return to usual...

  • Customer Success Manager

    1 week ago

    Singapore ViSenze - Artificial Intelligence for the Visual Web Full time

    ViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...

  • Manager, Customer Success

    2 weeks ago

    Singapore DDOG SINGAPORE PTE. LTD. Full time

    We’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...

  • Customer Success Manager

    4 days ago

    Singapore Glassbox Ltd. Full time

    Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in...

  • Customer Success Manager

    6 days ago

    Singapore Exabeam Full time

    The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world class customer experience and customer...

  • Customer Success Manager

    7 days ago

    Singapore Wolters Kluwer Full time

    About the Company Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical...

  • Customer Success Manager

    7 days ago

    Singapore CCH ASIA PTE LIMITED Full time

    **About the Company** Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical...

  • Customer Success Manager

    2 weeks ago

    Singapore Digify Full time

    Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...

  • Customer Success Manager

    3 days ago

    Singapore Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield is on the lookout for a "dynamic" Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...

  • Customer Success Manager

    2 weeks ago

    Singapore Kegmil Full time

    About us: Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with superior technology and insights to supercharge their operational efficiency, service performance and...

  • Customer Success Manager

    2 weeks ago

    Singapore ENGAGEROCKET PTE. LTD. Full time

    Description EngageRocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in SaaS? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...

  • Customer Success Manager

    6 days ago

    Singapore VOON & ASSOCIATES CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for...

  • Customer Success Manager

    4 days ago

    Singapore VOON & ASSOCIATES CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for...

  • Customer Success Manager

    5 days ago

    Singapore Expereo Full time

    **Department** - Sales **Location City** - Singapore **What does the role look like?** - WHO WE ARE: Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity...