Senior Account Manager

2 weeks ago

Raffles, Singapore Broadridge Full time

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Senior Account Manager, APAC ex Japan

Reports to Head of International Sell-Side Account Management

Organization Global Technology & Operations - International

Business APAC

Location Singapore

Company Description:
Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain — the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Broadridge Global Technology and Operations

Broadridge offers a suite of advanced real-time transaction processing services to sell -side and buy-side firms that automate the securities transaction lifecycle, from desktop productivity tools, data aggregation, performance reporting, and portfolio management to order capture and execution, trade confirmation, settlement, and accounting. Our services help financial institutions efficiently and cost-effectively consolidate their books and records, gather and service assets under management, focus on their core businesses, and manage risk. With multi-currency capabilities, our Global Processing Solution supports real-time global trading of equity, option, mutual fund, and fixed income securities in established and emerging markets. In addition, our operations outsourcing solutions allow broker-dealers to outsource certain administrative functions relating to clearing and settlement, from order entry to trade matching and settlement, while maintaining their ability to finance and capitalize their business.

**Job Description**:
The Account Manager will be responsible for establishing and maintaining relationships with a subset of Broadridge’s APAC ex Japan clients. He/she will focus on cultivating relationships across the firm with a focus on senior client executives and decision makers. The Account Manager will focus on retaining 100% of the client base and developing account plans based on a cross-Broadridge understanding of the client as well as identifying opportunities to drive new sales opportunities.

The individual in this role must have strong leadership and influencing skills and must partner closely with and look to influence business leaders and key decision makers both internal and with our clients organizations. Negotiation & communication skills and the ability to work successfully in a fast-paces environment are critical to this individual’s success.

The Account Management is responsible for:
Client Relationship Management
- Establish and maintain relationships with senior client executives
- Cultivate relationships at a higher level than exist today
- Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded)
- Solidify existing relationship
- Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives
- Ensure Broadridge is an integral part of any business decision
- Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate
- Draft thorough client profiles for all accounts
- Publish trip reports in a timely manner
- Prepare / execute annual client strategic plans
- Escalation on Client Projects
- Visit clients on a regular basis to address all open projects, etc

Product Sales (Value Added Products - VAP's)
- Identify and help close additional revenue opportunities within existing client base
- Introduce new products and services to existing clients to increase their operational efficiency
- Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
- Conduct and coordinate product presentations when/where necessary
- Working with sales, negotiate pricing on product sales
- Finalize all the appropriate documents in conjunction with Legal and Finance

Consultancy and Product Development Sales (Event-based)
- Identify and close additional revenue opportunities within existing client base for consultancy and product development sales
- Working with sales, produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline)
- Working with sales, negotiate pricing on such sales
- Finalize all the appropriate documents in conjun

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