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Senior Analyst, Incubation Specialist

3 weeks ago

Singapore Lazada Full time

**Location**:
**Singapore**

Department: Commercial

Location: Singapore

Reporting to the LazMall Incubation Manager, you will be responsible for:

- Owning the process where new onboarded sellers are trained to maximize their e-commerce business on our platform
- Executing training programs for targeting at different seller types and levels to support them in achieving commercial and operational excellence
- Conducting online/offline training workshops for sellers to assist them in fully utilizing resources available within the Lazada seller platform
- Managing all forms of seller communications to ensure sellers are updated with the latest policies and seller events
- Executing seller growth strategies and frameworks with Traffic Operations, Category Operations and Platform Operations team. E.g. Implementing campaigns and traffic initiatives to boost the sellers’ performance
- Directly interacting with stakeholders within the LazMall seller community and help them to improve their performance
- Ensuring sellers achieve the minimum required service standards as defined by the channel guidelines

**Job Requirements**
- Min. Diploma / Bachelor's Degree, preferably in business area
- Minimum of 1 to 3 year(s) of working experience in the related fields relating to training and development or customer service, ideally in e-commerce industry
- Strong track record of high-level negotiation and successful internal and external relationship management
- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
- Strong analytical skills, proficiency with Microsoft Excel (Macros) and PowerPoint
- Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
- Broad, exploratory and structured thinker
- Strong sense of ownership and accountability
- High personal standards for the quality of execution