Associate Incubation Specialist

1 week ago

Singapore Lazada Full time

Location:
**Singapore**
- Department: eCommerce Platform- Location: Singapore- You are expected to work closely with relevant internal teams to execute the seller incubation strategy of the Deals Nearby Channel.**Responsibilities**:

- 1. Owning the process where new onboarded sellers are trained to maximize their e-commerce business on our platform
- 2. Executing training programs for targeting at different seller types and levels to support them in achieving commercial and operational excellence
- 3. Conducting online/offline training workshops for sellers to assist them in fully utilizing resources available within the Lazada seller platform
- 4. Managing all forms of seller communications to ensure sellers are updated with the latest policies and seller events
- 5. Executing seller growth strategies and frameworks with Traffic Operations, Category Operations and Platform Operations team. E.g. Implementing campaigns and traffic initiatives to boost the sellers’ performance
- 6. Directly interacting with stakeholders within the LazMall seller community and help them to improve their performance
- 7. Ensuring sellers achieve the minimum required service standards as defined by the channel guidelines**Job Requirements**

1. Min. Diploma / Bachelor's Degree, preferably in business area
- 2. Minimum of 1 to 3 year(s) of working experience in the related fields relating to training and development or customer service, ideally in e-commerce industry
- 3. Strong track record of high-level negotiation and successful internal and external relationship management
- 4. Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
- 5. Strong analytical skills, proficiency with Microsoft Excel and PowerPoint
- 6. Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
- 7. A great team player and the ability to adapt to a fast-paced environment
- 8. Strong sense of ownership and accountability
- 9. High personal standards for the quality of execution
- 10. Excellent verbal and written communication in English

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